Review Vacancy

Date Posted: 05/05/22
Applications Due: 05/20/22
Vacancy ID: 104314

Position Information

AgencyChildren & Family Services, Office of

TitleBusiness Systems Analyst 1

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $46529 to $77912 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%


Workweek Mon-Fri

Hours Per Week 37.5


From 6 AM

To 6 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes


County Albany

Street Address Human Services Call Center

80 Broadway, Suite A

City Menands


Zip Code12204

Job Specifics

Minimum Qualifications
One year of permanent competitive or 55b/c service in this title or in a title eligible for 70.1 or 52.6 transfer.
This position may be designated 55 b/c and is subject to verification of applicant eligibility.

Duties Description The incumbent of the Business System Analyst 1 position may be responsible for eliciting, analyzing, validating and documenting business requirements and managing business functional needs of end users and stakeholders of the Human Services Call Center. The Business System Analyst 1 may also be responsible for analyzing system defects and providing solutions.

Duties may include but are not limited to:

Define business rules: meet with business partners to conduct interviews, surveys, perform analysis and conduct research on current business processes, lines of business, call procedures and break down all calls into operational needs.

Create and maintain Knowledge Base.

Continuous interaction with business partners: provide feedback on calls handled, identify content needs and review upcoming expectations.

Provide ongoing production support by assisting to resolve operational systems problems.

Provide Support to the agency in development, maintenance, implementation, and operation of numerous computer application systems.

Assist in development of requirements for existing system fixes and enhancements and contributes to higher level analysis for developing systems.

Serve as a liaison between business and IT staff handling the coordination and analysis of production issues with technical staff and escalating problems and issues to supervisory staff as needed.

Develop subject matter expertise to assist across all phases of the system development life cycle including development, testing, training, implementation and post implementation support.

May perform supervisory duties.

Additional duties will be discussed in detail during the interview.

Additional Comments Business Systems Analyst 1/Business Systems Analyst Trainee 1 & Trainee 2 SG-13-18, salary and appointment grade level dependent upon qualifications of candidate at time of appointment

Background Investigation Requirements:

1) All prospective employees will be investigated through a Criminal Background Check (CBC), which includes State and federal Criminal History Record Checks. All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee’s employment application, may bar appointment or result in removal after appointment. Each case will be determined on its own merits, consistent with the applicable provisions of State and federal laws, rules, and regulations. Prospective employees will be fingerprinted in order to obtain a record of their criminal history information, and may be required to pay any necessary fees.

2) All prospective employees will be screened against the Statewide Central Register of Child Abuse and Maltreatment (SCR). Prospective employees will be required to pay any necessary fees.

3) For Division of Juvenile Justice and Opportunities for Youth (DJJOY) prospective appointees will be checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs. Prospective employees whose names appear on the SEL as having been found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may have their names removed from the eligible list(s) for the title(s) if applicable.

Candidates from diverse backgrounds are encouraged to apply. OCFS is an Equal Opportunity/Affirmative Action Employer. OCFS is committed to ensuring equal opportunity for persons with disabilities and workplace diversity. It is the policy of OCFS to provide reasonable accommodations to qualified applicants and employees with disabilities to enable them to perform the essential functions of the position for which they are applying or for which they are employed. OCFS does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name New York State Office of Children and Family Services

Telephone 518-473-7936

Fax 518-473-6122

Email Address


Street Bureau of Personnel - RAA

52 Washington Street, 231 North

City Rensselaer

State NY

Zip Code 12144


Notes on ApplyingQualified candidates should e-mail their resume and letter of interest to You MUST include the Vacancy number of the position in the subject line of your email and/or cover letter to ensure receipt of your application. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.