Review Vacancy
Date Posted: 05/11/22
Applications Due: 05/21/22
Vacancy ID: 104668
Position Information
NY HELPNo
AgencyInsurance Fund, State
TitleCustomer Service Representative 2
Occupational CategoryNo Preference
Salary Grade14
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $49703 to $60371 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
Location
County Albany
Street Address 15 Computer Drive West
City Albany
StateNY
Zip Code12205
Job Specifics
Minimum Qualifications - Four (4) years of customer service work experience; or
- An Associate’s Degree and two (2) years of customer service work experience; or
- A Bachelor’s Degree; or
- An equivalent combination of training and experience.
Duties Description Customer Service Representative 2 will perform customer service activities through regular contact with internal NYSIF departments and prospective employees.
- Provide training and resource support to staff as needed;
- Correspond and/or prepare written correspondence in response to inquiries;
- Identify problems or complaint trends and communicate appropriately for handling;
- Assist the Director and Assistant Director of Administration with high profile and agency priority recruitments, retention initiatives, various contentious occupational areas.
Additional Comments NYSIF has a telecommuting policy.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Natalia Mahoney
Telephone
Fax (518) 437-1618
Email Address hr@nysif.com
Address
Street 15 Computer Drive, West
City Albany
State NY
Zip Code 12205
Notes on ApplyingPlease email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.
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