Position Information

NY HELPNo

AgencyGeneral Services, Office of

TitleBSC Representative 2

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $49703 to $60371 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address State Office Campus Building 5, Business Services Center

City Albany

StateNY

Zip Code12226

Job Specifics

Minimum Qualifications
Current New York State employee with permanent, contingent-permanent, or 55 b/c service as a BSC Representative 2 and interested in reassignment; OR current New York State employee with one year or more of permanent, contingent-permanent or 55b/c service in a position allocated to a Grade 12 or above and eligible for transfer under Section 70.1 of the Civil Service Law.
OR
Provisional Pending Examination – Promotional
Must be a qualified employee of the New York State Office of General Services and have had one year of permanent competitive or 55-b/55-c service:
Either A. as a Business Services Center Representative 1;
Or B. in an office assistant, clerical, or keyboarding title allocated to Grade 9 or higher.

Candidates interested in provisional appointment will be required to take the New York State Department of Civil Service exam for this position. Please visit https://www.cs.ny.gov/jobseeker/ for additional information on state examinations.

NOTE: This vacancy posting is for the purposes of notifying individuals about transfer opportunities. Employees reachable on the Civil Service eligible list will be considered and should not respond to this posting. If you are on the eligible list and not reachable, you may be eligible for transfer. You are encouraged to access GOT-IT on the Civil Service website (www.cs.ny.gov) to determine transfer eligibility or contact OGS Human Resources for your transfer options.

Duties Description
The incumbent will perform a wide range of professional duties within the Support Services Records Management line of the Business Services Center (BSC) to support the BSC’s core mission. Duties may include, but are not limited to, the following:
• Lead daily “huddles” for team members and assign work as appropriate.
• Assign work daily using performance metrics.
• Conduct both written and telephone communications and prepare correspondence to customers, personnel liaisons, and program administrators in response to their questions and requests.
• Give advice and assistance in the performance of complex tasks related to the assigned service line.
• Handle escalated inquiries from customers.
• Consistently provide quality customer service to all Business Service Center customers (i.e. customer agencies, state employees, personnel liaisons, etc.

Additional Comments
The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.
NOTE ON TELECOMMUTING: OGS Employees are required to apply and obtain approval through management to telecommute according to OGS Telecommuting Pilot Program Guidelines.

NOTE ON COVID-19 VACCINATION/WEEKLY TESTING: All State employees in Executive controlled agencies who are not subject to a mandatory vaccination requirement shall be tested for COVID-19 weekly unless they are fully vaccinated.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Human Resources/JM

Telephone 5184735282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Position Title & Vacancy ID number for which you are applying.