Position Information

NY HELPNo

AgencyInsurance Fund, State

TitleCustomer Service Representative 1

Occupational CategoryNo Preference

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $37507 to $46103 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Broome

Street Address 2001 Perimeter Road East

City Endicott

StateNY

Zip Code13760

Job Specifics

Minimum Qualifications - Four (4) years of work experience, including one year of customer service experience; or
- An Associate’s Degree and two (2) years of work experience, including one year of customer service experience; or
- A Bachelor’s Degree; or
- An equivalent combination of training and experience.

Duties Description Under the supervision of a higher level customer service position or an Insurance Fund Business Manager, the Customer Service Representative 1 will serve as the front-line liaison with claimants, policyholders, medical care providers, attorneys, brokers and the public. Duties include, but are not limited to:
- Responds to customer inquiries and/or complaints
- Analyzes information and identifies issues to be resolved
- Handles all general customer inquiries by either resolving the issue or referring to appropriate staff for resolution
- Gathers detailed information from callers to determine the best approach to resolve problems
- Refers complex and/or sensitive situations beyond scope of authority to supervisor or department staff
- Handles difficult customers and/or situations that require deciphering incoherent or disorganized information to accurately assess and meet customer needs.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Meg Corcoran

Telephone

Fax (518) 437-1618

Email Address hr@nysif.com

Address

Street 15 Computer Drive West

City Albany

State NY

Zip Code 12205

 

Notes on ApplyingPlease email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.