Review Vacancy

Date Posted: 11/27/23
Applications Due: 12/12/23
Vacancy ID: 144831

Position Information


AgencyInsurance Fund, State

TitleCustomer Service Program Specialist 1

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $63108 to $80248 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 10%


Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No


County Westchester

Street Address 44 South Broadway

City White Plains


Zip Code10601

Job Specifics

Minimum Qualifications Minimum Qualifications:
Six years of business experience, including four years of customer service experience; OR an associate’s degree and four years of business experience, including two years of customer service experience; OR a bachelor’s degree and two years of customer service experience; OR a master’s degree or Juris Doctor (JD) and one year of customer service experience.

Duties Description Responsibilities include, but are not limited to:
Prepare, gather, review, and analyze documents and other data. Perform legal research as necessary. Maintain legal and administrative databases for the Department. Prepare and maintain filing systems. Prepare and maintain calendaring systems. Prepare and maintain documents on SharePoint. Coordinate notary services. Prepare travel and expense reports. Assist other support staff with WCB work, appellate work, and administrative work. Maintain Excel databases to ensure the timely completion of annual performance evaluations, 6-month certifications and probation reports. Assist with training programs and the development of training materials. Review and organize documents and other evidence. Work on special projects. Schedule and coordinate meetings. Perform other legal, administrative and office support duties as assigned.

Additional Comments NYSIF has a telecommuting policy.

The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original enactment of the New York State Workers’ Compensation Law. NYSIF's mission is to guarantee the availability of workers’ compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.

NYSIF is the largest workers’ compensation carrier in New York State and among the top 10 largest workers’ compensation carriers in the nation, insuring approximately 139,000 policyholders, with more than $1.8 billion in annual earned premium and over $20 billion in assets. A self-supporting insurance carrier, NYSIF operates without taxpayer funding.

In addition to workers’ compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 56,000 New York employers. In 2018, NYSIF added paid family leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families.

NYSIF Commitment to Diversity, Equity, and Inclusion
The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Ana Luiza Gorman


Fax 518-437-1618

Email Address


Street PO Box 66699

City Albany

State NY

Zip Code 12206


Notes on ApplyingPlease submit your cover letter and resume to, referencing the vacancy post number in the subject line of your email.