Position Information

NY HELPNo

AgencyPeople With Developmental Disabilities, Office for

TitleProgram Operations Specialist 2

Occupational CategoryHealth Care, Human/Social Services

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Schenectady

Street Address 500 Balltown Road

City Schenectady

StateNY

Zip Code12304

Job Specifics

Duties Description • Manage and provide real-time oversight of the critical function of incident management on a statewide basis. Ensure appropriate information is provided for each initial report of serious reportable incidents, allegations of abuse and all deaths. This includes ensuring adequate protective measures for the individuals are taken, that the incidents are classified correctly, and a thorough description of each incident has been received, and that required notifications to entities such as law enforcement are completed as appropriate.
• Manage and generate Critical and Significant Event reports based on established criteria, on an ongoing basis.
• Manage and work in conjunction with the Office of Investigations and Internal Affairs (OIIA) and the Office of Employee Relations, as well as the Statewide Committee on Incident Review (SCIR) and local Incident Review Committees, to ensure a strong, coordinated approach is taken in response to any abuse allegations or other serious incidents that may occur within voluntary agency and state-operated services.
• Manage and provide Division of Quality Improvement (DQI) staff (to include Bureau of Program Certification (BPC) and Continuous Quality Improvement (CQI)) with pertinent information for monitoring and evaluation and alert BPC staff to significant untoward events for immediate follow up, as needed.
• Manage and provide technical assistance to providers on the use of the Incident Report and Management Application (IRMA).
• Manage and review corrective action plans. Follow up with providers on required information and review responses from providers to corrective action plan requests. Enter appropriate related information into IRMA and/or the New York State Justice Center (NYJC) Vulnerable Person's Central Register (VPCR). Complete all follow up as necessary.
• Manage and act as liaison, should the Justice Center request additional information for corrective action plans and / or investigative work, or have questions for the investigating agency.
• Manage and participate and contribute to various local and statewide committees, workgroups and meetings focused on OPWDD's incident processes and initiatives, including mortality review.
• Manage and respond to telephone and email inquiries from the Justice Center, voluntary and state operated agencies, and Incident Management colleagues and supervisors.
• Manage and assist in the development of appropriate and standardized trend analysis reports for the Commissioner’s and Leadership Team’s review, as well as specific trend reports that will be required to be completed on an annual basis by all providers of service in accordance with Part 624 regulations.
• Manage and review and analyze IRMA data to identify significant trends to ensure they are responded to appropriately to improve the quality of services to individuals served.
• Manage and act as liaison, should the Justice Center request additional information for corrective action plans and / or investigative work, or have questions for the investigating agency.
• Manage and participate and contribute to various local and statewide committees, workgroups and meetings focused on OPWDD's incident processes and initiatives, including mortality review.
• Manage and respond to telephone and email inquiries from the Justice Center, voluntary and state operated agencies, and Incident Management colleagues and supervisors.
• Manage and assist in the development of appropriate and standardized trend analysis reports for the Commissioner's and Leadership Team's review, as well as specific trend reports that will be required to be completed on an annual basis by all providers of service in accordance with Part 624 regulations.
• Manage and review and analyze IRMA data to identify significant trends to ensure they are responded to appropriately to improve the quality of services to individua
• Manage and provide ongoing training, technical assistance and direction to both state operated and voluntary provider agencies in all areas of incident management.
• Manage and respond to inquiries relative to incident management as appropriate.
• Manage and develop an understanding of the Part 624 (14 NYCRR Part 624) handbook, commentary and FAQs and provide advice and direction as appropriate.
• Manage and maintain an understanding of the PPSNA (Protection of People with Special Needs Act).
• Manage and maintain a proficiency for the use of all MICROSOFT Office Suite applications.
• Manage, learn and maintain a proficiency for the use of all OPWDD and NYJC databases and all systems used in the Incident Management Unit (IMU).
• Manage, learn and maintain a proficiency for the use of all IMU processes, including administrative processes.
• Complete all other tasks relative to incident management as assigned.

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Minimum Qualifications Candidates must be reachable for appointment on Current Civil Service Eligible List for this title.
OR
Transfer: Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
OR
Reassignment: Current Office for People with Developmental Disabilities employees with one year of permanent, contingent permanent, or 55 B/C service as a Program Operations Specialist 2. If you have less than one year, you must be currently reachable on the eligible list.
OR
Provisional: In the event that there is not a valid eligible list for this title in this location, candidates who meet the following promotion qualifications may be qualified for a provisional appointment. To qualify, candidates must have one year of permanent competitive or 55-b/55-c service as either a Program Operations Specialist 1, or Developmental Disabilities Program Specialist 1, Mental Hygiene Program Evaluation Specialist 2, Resources and Reimbursement Program Development Specialist 1, Standards Compliance Analyst 1, Standards Compliance Analyst 1 (Developmental Disabilities), or Utilization Review Coordinator.
If you are appointed provisionally, you must take the next scheduled Civil Service examination for this title, and your score must be reachable on the resulting eligible list before you can be permanently appointed. If you do not pass the examination or achieve a reachable score, you may not be retained.
OR
Non-Competitive Promotion (NCP): NOTE: If three or fewer qualified and interested promotional candidates respond to this notice, the agency may, at is discretion, nominate a qualified employee for non-competitive promotion under the provisions of Section 52.7 of the Civil Service Law. To qualify, you must be a current OPWDD employee and have one year of service as either a Program Operations Specialist 1, or Developmental Disabilities Program Specialist 1, Mental Hygiene Program Evaluation Specialist 2, Resources and Reimbursement Program Development Specialist 1, Standards Compliance Analyst 1, Standards Compliance Analyst 1 (Developmental Disabilities), or Utilization Review Coordinator.

Additional Comments • The Office for People With Developmental Disabilities (OPWDD) and it's Division of Quality Improvement is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture, and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
• In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
• OPWDD is an Equal Opportunity/Affirmative Action Employer.
• If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Reasonable Accommodation Unit at (518) 486-7222 or email accommodationrequests@opwdd.ny.gov to obtain information and RA forms.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Sarah Keeler

Telephone 518-473-4785

Fax 518-474-9902

Email Address MainOffice.Careers@opwdd.ny.gov

Address

Street 44 Holland Avenue

City Albany

State NY

Zip Code 12229

 

Notes on ApplyingPlease submit a cover letter and resume as an attached PDF or Word document by 12/27/24. Please reference the EOA #2024-315 in all correspondence.