Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 3 - 8665

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Queens

Street Address 92-31 Union Hall St., Flr 6

City Queens

StateNY

Zip Code11433

Job Specifics

Duties Description Under the general direction of an Information Technology Specialist 4, SG-25, within Dedicated Support/HCR/HCR, the Information Technology Specialist 3, SG-23, will function as manager of Information Technology Specialist 2 (SG-18) staff doing general desktop support for End User Support within the NYS Office of IT Services (ITS).

This position will be assigned to a location in the region of New York City in support of NYS Homes and Community Renewal. This position may require lifting equipment weighing up to 50 pounds and intermittent travel.

Specific duties include, but are not limited to, the following:

- Review and assign IT Service Management (ITSM) system incident and request tickets within designated assignment group.
- Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
- Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
- Collaborate with counterparts within other regional areas as workload dictates.
- Install, load, and configure software and applications.
- Troubleshoot and provide technical assistance to clients.
- Obtain base knowledge in the core products used by supported clients.
- Document diagnostic steps taken to troubleshoot/resolve client issues.
- Work with other ITS groups to resolve computer-related issues.
- Install, configure, and troubleshoot multi-function printers and network printers.
- Work with vendor support to resolve technical problems with agency IT equipment.
- Train and orient users on hardware and software where appropriate.
- Troubleshoot and provide technical on-site assistance to clients.
- Perform the full range of supervisory responsibilities, as applicable.

Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law.

To qualify for appointment via Open Competitive Examination you must possess the following:

a bachelor's or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND two years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing;
Or 2. a bachelor's or higher level degree in any field AND three years of experience in computer related areas as described in #1 above;
Or 3. an associate's degree* with 15 semester credit hours in a computer science field AND four years of experience in computer related areas as described in #1 above;
Or 4. five years of experience in computer related areas as described in #1 above.

Additional Comments Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Your Social Security number may be required to confirm eligibility.