Position Information

NY HELPNo

AgencyLabor, Department of

TitleAssociate Administrative Analyst- Albany

Occupational CategoryAdministrative or General Management

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Harriman State Office Campus

Building 12

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description STANDARD DUTIES:

Under the general direction of the Contact Center Principal Administrative Analyst the Associate Admin Analyst will provide supervision and oversight to DOLs Contact Center. The Contact Center is one central contact point for all DOL customers with telephone and email capabilities and is charged with answer all inquiries received from customers related to any programs offered by the NYSDOL.

The Associate Administrative Analyst will plan, organize, and supervise the activities of the Contact Center, including but not limited to:
o Direct Supervision of at least 2 Senior Administrative Analyst
o Identifies Contact Center personnel requirements and manages hiring and training initiatives.
o The daily performance of Senior Employment Security Clerks and delivery of services to the public and customer program areas.
o Ensures performance metrics are being met or exceeded, responds to questions, concerns and feedback from Contact Center staff and customer program areas.
o Collaborates with Sr. Admin Analyst and Principal Employment Security Clerks to build standards for program evaluation and problem resolution, and to implement quality assurance initiatives.
o Participates in the development and implementation of all Contact Center policies.

Minimum Qualifications Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:

REASSIGNMENT QUALIFICATIONS:

Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a/an Associate Administrative Analyst if you have less than one year, you must be reachable on the current Associate Administrative Analyst eligible list for this location if one exists.

70.1 TRANSFER QUALIFICATIONS:

One year of permanent or contingent-permanent as a Grade 21 or higher determined to be similar by Civil Service.

52.6 TRANSFER QUALIFICATIONS:

One year of permanent or contingent-permanent as a Grade 21 or higher determined to be administrative by Civil Service.

Additional Comments To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.

Telecommuting will be discussed at the interview.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.

We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave

Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Olivia LaBay

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.UIRecruitment@labor.ny.gov

Address

Street Harriman State Office Campus, Building 12

1220 Washington Ave

City Albany

State NY

Zip Code 12226

 

Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

All candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by February 5, 2025 and submitted via email to labor.sm.personnel.UIRecruitment@labor.ny.gov or mailed to the NYS Department of Labor, Personnel, Building 12, Room 561, State Office Campus, Albany, NY 12226. If emailing your documents please include the following in the subject of your email: Vacancy ID#178856, Associate Administrative Analyst- Albany. Failure to do so may result in the delay of processing your application.

New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity and Inclusion (ODEI), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.