Position Information

NY HELPYes

AgencyTaxation & Finance, State

TitleTaxpayer Services Representative 1

Occupational CategoryOther Professional Careers

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $46306 to $56743 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 299 Old Niskayuna (Wade) Road

City Albany

StateNY

Zip Code12110

Job Specifics

Duties Description Under the general direction of a Real Property Analyst or Taxpayer Services Representative 2, the Taxpayer Services Representative 1 performs the following duties:

Effectively communicate both verbally and in writing.

Work independently and exercise good judgment in monitoring multiple work assignments.

Demonstrate initiative and self-motivation.

Access pertinent information from various databases and processing systems to identify and accurately resolve taxpayer issues related to property tax freeze, property tax relief and STAR checks.

Use software tools such as SQL, SPSS and Excel to analyze, create and manipulate large scale databases in the Sybase and DB2 environments.

Review and make determinations on appeals filed by homeowners regarding eligibility for property tax freeze, property tax relief and STAR checks.

Act independently to research and resolve complex issues within specific timelines.

Adhere to the Department’s time and attendance rules and regulations.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NY HELPS Non-Competitive MQ’s:

Taxpayer Services Rep Trainee (equated to SG 9):

One year of full-time experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts.

OR
Thirty semester credit hours of college-level study.

Taxpayer Services Representative 1 journey level (SG 11):

Two years of full-time experience in a position where your primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts.

OR

Sixty semester credit hours of college-level study.

Competitive Minimum Qualifications:

Reachable on the appropriate Civil Service Eligible list for this title and location OR Current New York State employee eligible for 70.1 transfer or via 55-b/c in accordance with Civil Service laws, rules and regulations.

NOTE: Advanced placement in a traineeship is at the discretion of the hiring agency.

Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Portia Venson

Telephone 518-402-8713

Fax

Email Address External.Application@tax.ny.gov

Address

Street W A Harriman State Office Campus

Building 9

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your cover letter, resume, and transcripts*.

*Your unofficial transcript should show your name, school name, and proof of the required credits completed as noted in the minimum qualifications (30 or 60), or an Associate’s degree with award date.

https://www7b.tax.ny.gov/HELP/gateway/HELP.home

Current NYS employees may be contacted to verify their Social Security Number.