Position Information

NY HELPYes

AgencyState Comptroller, Office of the

TitleProgram Aide, SG-13 (NYHELPS)Item#00970

Occupational CategoryAdministrative or General Management

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $51857 to $63169 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Job Specifics

Duties Description Provides support to Employee Development and Engagement Services and serve on interdivisional programs:
• Compose and respond to messages in the shared mailboxes - Responds to customer inquiries in a professional and solutions focused manner within 24 hours.
• Support agency wide training programs/committees including but not limited to: MVP/Recognition, Bring Your Child to Work Day (BYCTWD), Employee Development Week (EDW), Employee Development Program (EDP), Service Awards.
• Serve as a LinkedIn Learning Primary Administrator - Troubleshoot any issues for customers within 1 business day and act as a liaison between LinkedIn Learning support and OSC to resolve more complex issues. Submit Tickets on behalf of employees through LinkedIn Learning’s help center. Research and create LinkedIn Learning playlists as requested/needed. Run, analyze and send quarterly reports for LDAs. Create and assist with monthly OSC Insider postings.

Accurately maintains training records in the Statewide Learning Management System (SLMS) – Serve as a Primary Administrator:
• Runs learning history reports upon request. Monitors the training mailbox on designated weeks and reply to requests for SLMS assistance within 24 hours of request. Answers any customer questions related to SLMS in a professional manner and tone.
• Create courses and classes in SLMS based on request and need with 95% accuracy.

Provides support for in-person training, virtual training, and online training:
• Creates necessary OSC Insider messages to communicate and notify customers of training or events.
• Class management: Prepares class materials, reviews SLMS within 24 hours of classes and sends Outlook invites with MS Teams link or room location to participants. Completes class manager role within 1 business day of class ending. This includes closing out class in SLMS, sending survey, and emailing any additional resources (survey) for class participants.
• Coordinates logistics such as: reserving rooms accurately preparing and printing rosters within 24 hours of class for in-person offerings.
• Online Training/Program Compliance: Tracks compliance for online training and programs as needed. Sends communication to employees based on a pre-determined schedule. Adjust dates, discusses with all stakeholders prior to making adjustment. Responds to mailbox questions regarding compliance. Follows-up with program/class owner as needed.

Assist with coordinating and arranging EDES meetings:
• Schedule meetings as requested.
• Prepare and distribute agendas, as needed.
• Prepare and distribute notes/actions within 48 hours after the meeting.

Handles Bureau purchases using procurement card – after approved by Finance:
• Create accurate and timely finance proposals for purchase as requested by EDES.
• Track/monitor EDES purchases, as needed.
• Complete monthly p-card report in SFS accurately with support, as needed.
• Adhere to all purchasing guidelines set forth by the Finance Office.

Minimum Qualifications No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:

For appointment to the Program Aide you must have: Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

Competitive Qualifications:
You must be currently reachable on the appropriate eligible list for this title, or eligible to transfer to this title under Section 70.1 of the Civil Service Law.

Transfer:
For 70.1 transfer to a Program Aide, salary grade SG-13, you must have one year of permanent competitive service in an approved title for transfer allocated to a SG-11 or above.

Notes:
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Additional Comments Knowledge, skills, and abilities:
• Excellent interpersonal skills and the ability to communicate effectively verbally and in written format.
• Ability to work in a team environment as well as independently.
• Demonstrates careful thought and good judgment when completing assignments.
• Excellent customer service skills.
• Attention to detail.
• Excellent organizational skills.
• Ability to work on multiple assignments, prioritize tasks and meet deadlines.
• Ability to adapt quickly to changing priorities with flexibility and responsiveness.
• Strong technical skills (including experience with Microsoft Office Suite, technology and software).

Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Diana Chiachiaretta

Telephone 5184741924

Fax (518)-486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the minimum qualifications for this title. To apply, copy and paste the following link into your browser:

https://www.osc.ny.gov/jobs/openings/program-aide/022542
Reference Item #00970-DLC on your cover letter for proper routing.

Unofficial transcripts and/or templates will be required for certain positions. Documents must be sent as unlocked and accessible attachments.
If you have questions about this vacancy, please contact this Division representative:
Division Contact: Brooke Ernst
Email Address: bernst@osc.ny.gov