Position Information

NY HELPYes

AgencyTaxation & Finance, State

TitleBusiness Systems Analyst 1 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address WA Harriman State Office Campus

City Albany

StateNY

Zip Code12227

Job Specifics

Duties Description The incumbent will be required to:
• Act as a liaison between Civil Enforcement Division (CED) Management, Office of Human Resources Management (OHRM), Staffing Management Bureau (SMB), and Office of Information Technology Services (ITS), and outside vendor staff;
• Work closely with SMB staff on all aspects of the hiring process;
• Communicate effectively, both verbally and in writing, with CED management, interviewers, other Department personnel, interview candidates and new staff;
• Respond to inquiries in a timely and professional manner;
• Collect and review completed new employee paperwork for accuracy prior to being forwarded to SMB;
• Establish and maintain effective working relationships with co-workers and management;
• Maintain confidentiality of information, exercise good judgment;
• Multi-task and prioritize assignments, organize workload;
• Collaborate constructively with other staff to identify problem areas and resolve issues in order to provide support for all CED areas, which include identifying equipment maintenance issues, submitting help desk and/or tax access request tickets;
• Perform tasks accurately within prescribed time frames to ensure deadlines and unit goals are timely met;
• Maintain and track the following CED employee performance evaluations:
· Probation reports
· Annual performance evaluations
· Provisional evaluations
· Tax Information Aide (TIA) quarterly evaluations
· Individual Development Plan (IDP) traineeship performance evaluations
• Demonstrate initiative and self-motivation while employing strong attention to detail and problem-solving skills;
• Maintain IVR, phone, and recording systems and monitor call volume;
• Develop and maintain process documentation, testing plans, and instructional material;
• Evaluate processes to identify problems, risks, compliance with department initiatives, and potential improvement areas;
• Develop and prepare reports pertaining to various performance measures for CED using Cognos, Adobe and Microsoft Office products (SQL Server, Access, Word, Excel, PowerPoint, and Visio);
• Maintain CED’s internal knowledge base website: create and update content, liaison with various CED and Department areas for content review and updating, resolve application issues, and maintain related database tables;
• Maintain CED content for the Department of Taxation & Finance (DTF) employee intranet and the public website;
• Supervise subordinate staff when required;
• Comply with OHRM; Diversity, Equity & Inclusion; Code of Conduct; Ethics; Internal Control rules, policies and procedures; and
Adhere to the Department's time and attendance rules and regulations.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.”

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Business Systems Analyst Trainee 1:

Bachelor’s degree or higher

Business Systems Analyst Trainee 2:

A bachelor's degree and one year of professional business analysis experience, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

Business Systems Analyst 1- journey level-

A bachelor’s degree or higher and two years of professional business analysis experience where your primary duty was performing three of the five following activities:


1.Using business analysis techniques to elicit requirements as the foundation for the solution to the organization’s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).

2.Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).

3.Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).

4.Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.

5.Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

Examples of non-qualifying experience include but ARE NOT limited to:
• Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures, and resources.
• Responsibility limited to forms design and changes to forms.
• Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.
• Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.
• Development of instructional materials and classroom training.
• Help desk duties including troubleshooting, resolving user issues, and providing customer service.


PROOF OF DEGREE IS REQUIRED WITH YOUR APPLICATION: PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS, DIPOLMA, OR EDUCATION EVALUATION SHOWING YOUR DEGREE WAS AWARDED.
_____________________________________

COMPETITIVE MINIMUM QUALIFICATIONS
• Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

• Current New York State employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

Desired Competencies
• Strong attention to detail and problem-solving skills
• Experience with Cognos, Adobe and Microsoft Office products: SQL Server, Access, Word, Excel, PowerPoint, and Visio
• Experience with HTML, CSS and JavaScript or similar programming languages
• Strong verbal and written communication and clear-language skills

Additional Comments Telecommuting will be discussed at the interview.

Note: Advanced placement in a traineeship is at the discretion of the hiring agency

PROOF OF DEGREE IS REQUIRED WITH YOUR APPLICATION: PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS, DIPOLMA, OR EDUCATION EVALUATION SHOWING YOUR DEGREE WAS AWARDED.

New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Kacey Eutermarks

Telephone 518-402-2871

Fax

Email Address External.Application@tax.ny.gov

Address

Street WA Harriman State Office Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application, you will attach your resume & unofficial transcript.

https://www7b.tax.ny.gov/HELP/gateway/HELP.home

Applicants may be contacted for their Social Security Number to verify their NYS employment.