Position Information

NY HELPNo

AgencyHuman Rights, Division of

TitleProgram Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53413 to $65061 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 1 Park Place

City Albany

StateNY

Zip Code12220

Job Specifics

Duties Description Duties will include, but are not limited to, the following:
• Conducts an interrogatory and ascertains whether an individual has the jurisdictional basis to file a complaint.
• Perform in-person/telephone intake of new complaints and enter new mail-in complaints into the Case Management System (CMS).
• Process and distribute case-related mail/document gathering
• Assist Human Rights Specialists in preparing/gathering evidence in files.
• Facilitate the conciliation of complaints by assisting Complainants/Respondents in arriving at a mutually agreeable resolution to the complaint.
• Under the guidance of Human Rights Specialists 1 and 2, schedule investigative activities.
• Utilizes the Case Management System (CMS) to document and track investigative progress of complaints, schedule interviews, and generate forms.
• Conducts inventory of all physical case files in the unit/office.
• Other title-appropriate duties may be assigned.

Minimum Qualifications Reachable on current Civil Service eligible list for this title; OR
One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 or Section 52.6 of the Civil Service Law. Eligible titles include, but aren’t limited to: Administrative Assistant 1, Office Assistant 3, Licensing Examiner 1.

NOTE: This vacancy posting is for the purposes of notifying individuals about transfer opportunities. Employees on the Civil Service eligible list will be considered and should not respond to this posting. If you are on the eligible list and not reachable, you may be eligible for transfer. You are encouraged to access GOT-IT on the Career Mobility website (careermobilityoffice.cs.ny.gov/cmo) to determine transfer eligibility.

Additional Comments We offer a comprehensive benefits package, including:
• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 College Savings Program

Please note that specific benefits and programs may vary based on negotiating unit, current contract, and length of State service.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources / CG

Telephone

Fax

Email Address HRresumes@dhr.ny.gov

Address

Street Agency Bldg 1, Empire State Plaza

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics to HRresumes@dhr.ny.gov and indicate the Position Title & Vacancy ID number for which you are applying.