Position Information

NY HELPYes

AgencyTaxation & Finance, State

TitleTaxpayer Services Representative 1 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $47695 to $58447 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address W.A. Harriman State Office Campus

City Albany

StateNY

Zip Code12227

Job Specifics

Duties Description The incumbent will be required to:

Create BCMS cases in eMPIRE system and research issues involved with taxpayer’s statutory notices

Reach out to taxpayers to request address information when errors found on Requests for Conference

Check Appointment Letters Cognos report to actual mail to ensure all letters have been processed correctly

Convert weekly Orders from Word documents to PDF to prepare for EDMS image viewer in eMPIRE

Upload Order documents weekly into EDMS by Taxpayer ID/Case ID

Return calls to taxpayers and representatives when voicemail is left in Verizon system

Assist in mailing of appointment letters for conferences (folding/stuffing envelopes)

Assist conferees in creating electronic folders for case documents when needed

Handle all incoming phone calls from taxpayers and representatives

Handle all incoming/outgoing mail for BCMS

Scanning of documents into empire system

Scanning of POA's/entering information into empire system

Mailing of CMS-1's on request

Comply with the Office of Human Resources Management, Affirmative Action, Code of Conduct, Ethics, and Internal Control rules, policies, and procedures; and

Adhere to the Department's time and attendance rules and regulations.

Minimum Qualifications Candidates must be current NYS employees eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Taxpayer Services Representative Trainee
One year of full-time experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts OR Thirty semester credit hours of college-level study.

Taxpayer Services Representative 1
Two years of full-time experience in a position where your primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts OR Sixty semester credit hours of college-level study.

Starting salary Taxpayer Services Representative Trainee $42,641.

Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.

Additional Comments Work hours and telecommuting to be discussed at the interview. This position is located in Albany, NY.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Gianna Scalzetto

Telephone 518-457-9324

Fax

Email Address External.Application@tax.ny.gov

Address

Street W.A. Harriman State Office Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application, you will attach your resume & unofficial transcript.
https://www7b.tax.ny.gov/HELP/gateway/HELP.home

Current and former NYS employees may be contacted for their Social Security Number to verify their employment.