Position Information

NY HELPNo

AgencyOffice of Cannabis Management

TitleLicensing Examiner 2 - VID 195685

Occupational CategoryOther Professional Careers

Salary Grade15

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $59787 to $72429 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County New York

Street Address 59 Maiden Lane, 38th Floor

City New York

StateNY

Zip Code10038

Job Specifics

Duties Description The incumbent of this position will oversee the units responding to Level 2 call center operations issues and provide oversight and guidance to the units on application reviews. This staff will also lead training efforts for new staff brought on for the licensing team to review license applications and respond to level 2 inquiries.
Duties include, but are not limited to:
• Provide guidance and assistance to staff on calls requiring review.
• Respond to inquiries from applicants for licensure.
• Draft and respond to frequently asked questions and complaints received. Provide scripting for the level 1 call center to update their knowledge base.
• Oversee and implement the training program for new staff responsible for licensing activities. This includes, but is not limited to state staff, consultants, and temporary staff to ensure consistent application of the policies and procedures.
• Update and manage training materials for new hires including reference guides, system user guides, canned shared mailbox responses, and policies and procedures.
• Coordinate approvals for license applications from Licensing Services Clerks and Licensing Examiner 1s.
• Produce reports utilizing statistical data for Operations leadership.
• Perform full range of supervisory functions.
• Perform other duties and special projects as required.

Minimum Qualifications Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 13 or above and eligible for transfer under Section 70.1 of the Civil Service Law.

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES ALONG WITH THE HOURS PER WEEK FOR EACH POSITION LISTED.

Additional Comments The Office of General Services provides human resources support for the Office of Cannabis Management. To apply for this vacancy, candidates must email a detailed resume providing specific, verifiable information about their qualifying experience to HRresumes@ogs.ny.gov and they must reference the above posting number. This must be received in the OGS Division of Human Resources Management by the closing date, or your response will not be considered.

The Office of Cannabis Management (OCM) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants for all communities to apply. For a full version of OCM’s EEO/AA statement and benefits of joining OCM, please visit: About | Office of Cannabis Management (ny.gov).

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Downstate: Location Pay of $4,000

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources/LD

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit a resume and cover letter detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.