Position Information

NY HELPYes

AgencyHuman Rights, Division of

TitleOffice Assistant 3

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $56506 to $68630 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Bronx

Street Address One Fordham Plaza, 4th Floor

City Bronx

StateNY

Zip Code10458

Job Specifics

Duties Description Duties will include, but not limited to the following:

• Provide administrative assistance for a variety of assigned tasks. This may include the organization and maintenance of records; screening inquiries from the public, either in person or by telephone; scheduling intake appointments and maintaining the intake log; inputting non-investigatory event codes into CMS; inputting complaints taken off-site or deferred to the Division into CMS; assisting in scheduling conferences; file preparation for opening and closing complaints.

• Initial screening of calls and visitors, providing routine information, routing visitors or making referrals as appropriate, and taking messages. May include screening potential complainants, interested parties, or other callers to obtain information; providing routine information on the filing of complaints, the status of investigations, and the assignment of cases; and making referrals to other staff or agencies for further assistance.

• Sorting and distributing mail; amending respondents and complainants’ names; inputting and maintaining form letters in Microsoft Word; drafting correspondence or preparing form letters in response to inquiries; composing and mailing reminder letters to parties. Completes all mailings relative to case processing; routes necessary information and correspondence to appropriate parties.

• Responsible for general clerical duties which include general typing or data entry tasks; generating routine or special reports; establishing and maintaining office files, preparing and assembling case files; photocopying and distributing documents; scheduling meetings and handling arrangements; ordering supplies and arranging for office equipment repairs; making travel arrangements and preparing related vouchers, and other clerical tasks or special projects as required.

• Supervise subordinate staff. Assign work to staff; schedule workflow; establish work performance standards; review work performance and production; determine the nature of problems and take corrective action. Ensure that subordinate staff is trained adequately.

• Work closely with and assist upper-level management in planning, organizing, scheduling, and coordinating work operations and work procedures.

Minimum Qualifications Candidates must be reachable for appointment on the current Civil Service eligible list for the title;

OR

Transfer Opportunity – Candidates must have permanent status as an Office Assistant 3, Grade 14, and be eligible for lateral transfer; OR, Current New York State employee with one year or more of permanent or contingent-permanent, competitive service in a position allocated to a salary Grade 12 or above and eligible for transfer under Section 70.1 of the Civil Service Law to Office Assistant 3.

Additional Comments All people with disabilities are encouraged to apply.

This position is eligible for additional $4000 location pay.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources / CG

Telephone

Fax

Email Address HRResumes@dhr.ny.gov

Address

Street Agency Building 1, Floor 2

Empire State Plaza

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.