Position Information

NY HELPNo

AgencyLabor, Department of

TitleEmployment Services Manager 4 - Albany

Occupational CategoryAdministrative or General Management

Salary Grade664

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $127507 to $160911 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 20%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 1220 Washington Avenue

Harriman State Office Campus, Building 12

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description Under the general directions of the Assistant Director of Employment Services, the Employment Services Manager 4 oversees the operation and provision of all services in all career centers statewide. They ensure consistent provision of all DOL specific services and oversee the supervision of more than 125 State employees including multiple second level supervisors of professional and administrative support staff.

Specific duties and responsibilities include, but are not limited to the following:

• Plans, organizes, coordinates and evaluates Career Center operations and services to the public.
• Establishes goals, policies and procedures for all career centers based on Department objectives, rules, regulations and policies to ensure consistency. Sets up lines of authority and oversees control systems to ensure adequacy of service delivery.
• Collaborates with State, municipal government, community and non-profit partners to ensure that programs are delivered in a coordinated manner.
• Maintains cordial relationships with staff of center partners to ensure the effective operation of the site.
• Represents the Department on Local Workforce Investment Boards and various community events.
• Provides information to employers, customers, community groups, labor and employer organizations on new and existing programs and policies.
• Ensures provision of current labor market information to employers on the condition of present and future workforce needs.
• Working with employer relations staff, develops and implements intensive employer outreach programs to promote the use of DOL programs and services.
• Oversees the provision of staff and technical assistance to program operations such as local social services districts, community-based agencies, Workforce Development Boards and others.
• Assists employers with mass recruitments, applicant screenings, Economic Development Zone certifications, incentives, etc.
• Arranges technical assistance to employers from the regional Occupational Analyst and other DOL offices on various human resources issues such as selection and retention of workers, personnel procedures, affirmative action, and employee safety & health.
• Applies and interprets agency policies, procedures, guidelines and performance standards, in conformance with federal and State laws, rules and regulations to ensure consistency in operations and optimal service customers, employers and the community.
• Periodically audits center operations to ensure that performance benchmarks are achieved; identifies deficiencies and implements corrective actions.
• Collaborates with TCCs management to coordinate local response to emergencies such as mass lay-offs, strikes, natural disasters etc. Ensures that access is provided to Workforce Development System service providers and that job training and work search activities are commenced.
• Meets periodically with program director to discuss operations, existing or new programs and procedures, and employee performance and productivity.
• Prepares reports and makes recommendations on center operations.
• Oversees the investigation and resolution of complaints from customers, employers, unions and others. Directly handles the disposition of the more difficult and sensitive complaints.
• Carries out personnel policies and procedures mandated by Civil Service Law and Rules, DOL policies and negotiated labor agreements relating to hiring, promotion, evaluation, grievance, discipline and labor-management relations, with assistance from the Personnel Bureau and the Employee Relations Office.
• Keep staff informed of new or revised laws, programs, policies, procedures, rules, regulations and precedent-setting decisions.
• Works with supervisors to identify areas in which staff lacks requisite skills and knowledge and determines the type and extent of training required.
• Directs the maintenance of career centers and equipment; and as necessary, consults with main office staff to resolve problems.
• Investigates and remedies complaints regarding lighting, plumbing, equipment, telephones, and cleaning services.
• Meets with landlords to negotiate remedy of conditions that violate building lease, or maintenance of premises. Monitors office security and safety.
• Directs staff in maintenance of inventories, supplies, files, furniture, equipment, shipments to archives and destruction of records.
• Develops and administers budgets for program operations.
• Works closely with information technology staff to acquire updated information systems to address needs in the Career Centers or Business Engagement programs.
• Reviews legislation to determine impact on center operations. Recommends changes in laws, policies and procedures to management to improve center operation and delivery of services to clients.

Minimum Qualifications A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.

As this position requires travel, the appointee must have a valid license to operate a motor vehicle in New York State and have a motor vehicle or otherwise demonstrate their capacity to meet the transportation needs of the position.

52.7 Non-Competitive Promotion (NCP) Qualifications (DOL employees ONLY):
To be eligible for NCP, candidates must be in the Department of Labor promotion field and have two years or more of permanent, contingent-permanent or 55 b/c service as an Employment Services Manager 2 (M-2), or one year or more of permanent, contingent-permanent or 55 b/c service as an Employment Services Manager 3 (M-3). If 3 or fewer qualified Department of Labor the qualifying service described above respond to this posting, Civil Service may approve the permanent appointment to the Employment Services Manager 4 (M-4) without further examination.

Note: Non-competitive refers to not competing in an examination; the appointment will be competitive.

52.6 Transfer Qualifications:
One year of permanent or contingent-permanent as a Grade M-3 or higher determined to be administrative by Civil Service.

Provisional Qualifications (DOL employees ONLY):
Two years of permanent, contingent-permanent or 55 b/c service as an Employment Services Manager 2 (M-2) or one year of permanent, contingent-permanent or 55 b/c service as an Employment Services Manager 3 (M-3). The appointed candidate would have to take, pass and be reachable on the next holding of the examination to be appointed permanently.)

Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor. Additionally, in accordance with Civil Service Law, provisional service immediately prior to a permanent appointment to this title is now credited towards the completion of probation upon permanent appointment.

Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.

This position may require a fingerprint background check prior to appointment.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.

Telecommuting may be available and can be discussed during the interview.

Additional Comments: We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave

Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Joamy Revette

Telephone 518-457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.DEWSRecruitment@labor.ny.gov

Address

Street Attn: Human Resources - Department of Labor

1220 Washington Ave, Building 12, Room 561

City Albany

State NY

Zip Code 12226

 

Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by September 22, 2025, and submitted via email to Labor.sm.personnel.DEWSRecruitment@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID 197261, Employment Services Manager 4 - Albany, in the subject line of your email. Failure to do so may result in a delay of processing your application.

Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation, be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity and Inclusion (ODEI), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.