Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 3 - 9734

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address W. Averell Harriman State Office Building Campus

1220 Washington Avenue, Building 8

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of a Senior Client Relationship Manager (CRM), the Client Relationship Manager (CRM) will be assigned to the Gaming and Public Integrity (GPI) dedicated team overseen by the Deputy Commissioner for Technology (DCT). The incumbent will serve as an external point of contact between several client NYS agencies and internal ITS teams. As a member of the GPI Client Engagement team, the incumbent will be responsible for assisting with communication, incident management, projects, supervising staff, conducting analysis, documenting existing processes, identifying areas of improvement, coordinating training, providing orientation to agency users on ITS policies or procedures and overall support of Client Engagement staff and projects in service of client agencies.

Duties include, but are not limited to, the following:

• Collaborate with Business Solutions and cross-functional agency teams to guide incidents and initiatives through the lifecycle.
• Maintain weekly deliverable summarizing the work being done for each client agency.
• Oversee the escalation process for critical incidents/requests.
• Advocate for the business impacts/needs based on client agency business processes.
• Advise client agency stakeholders on ITS business processes, products and services.
• Assist project management team with project tasks including analysis, design, testing, deployment and training.
• Perform analysis activities, gathering information to assist with projects including documentation of existing processes, identifying areas of improvements.
• Lead and facilitate meetings, provide recommendations, identify risks, and facilitate reviews.
• Maintain ownership of multiple internal and external ServiceNow lists
• Perform the full range of supervisory duties.

Minimum Qualifications Promotion: One year of permanent competitive service as an Information Technology Specialist 2, Information Technology Specialist 2 (Programming), or Supervising Computer Operator OR in a position at SG-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

*Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Please Note:
o Appointment to this position and continued employment with the agency is contingent upon obtaining
and/or maintaining New York State residency within six months of hiring.
o Appointment to this position is not final until all agency approvals have been granted.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Fingerprinting and a background check is required for employment with ITS.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Michael Penticuff

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume, clearly indicating how you qualify. Ensure that you include the position title, Information Technology Specialist 3, and the Vacancy ID in the subject of your email.

Your Social Security number may be required to confirm eligibility.