Position Information

NY HELPNo

AgencyParks, Recreation & Historic Preservation, Office of

TitleProgram Aide - Reservations and Pass Programs

Occupational CategoryOther Professional Careers

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53413 to $65061 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 625 Broadway

City Albany

StateNY

Zip Code12238

Job Specifics

Duties Description This position is with the Reservations & Pass Programs Bureau within the Office of Parks, Recreation and Historic Preservation (OPRHP), located in Albany, NY. The Program Aide works as part of the Bureau’s Reservations Team to provide day-to-day support to the Reservations Manager and Coordinator. The team is responsible for the program, policy, and guidance of the Agency’s statewide camping, day-use site, and marina slip operations, which consists of 68 campgrounds, 86 day-use site facilities, and seven marina slip facilities. The portfolio generates approximately 244,000 reservations and $28.2 million in revenue annually.

Duties include but are not limited to:
• Perform day-to-day tasks in support of the Agency’s Facility Reservation System, utilizing Microsoft Office Suite software, Microsoft Outlook, and vendor’s reservation system software.
- Site Closures/Openings
- Inventory Updates
- Facility Information Updates
• Understand and apply camping, day-use site, and marina program guidance, policies, and technical assistance to agency staff.
• Support team during the implementation of ongoing program initiatives and/or new features or policies.
• Aid in the management of shared mailboxes as well as interact and correspond with patron inquires received via email or phone call.
• Assist team in compiling data, running reports, or drafting documents.
• Assist and serve as backup to the Reservations Team as needed.
• Attend (occasional) tabling events.
• Perform other duties and assist with special projects as required.

Minimum Qualifications FOR PERMANENT APPOINTMENT VIA ELIGIBLE LIST APPOINTMENT OR TRANSFER:
Candidates must be reachable on the current Civil Service eligible list or be eligible for lateral transfer or for transfer under Section 70.1 of the Civil Service Law.

Subsequent 55-b/c Qualifications:
A subsequent 55-b/c appointment may be considered if the Civil Service eligible list for this title is exhausted and the candidate has at least one year of permanent or contingent-permanent service in a title that Civil Service has deemed transfer eligible to the position and has a current Civil Service 55-b/c letter of eligibility.

Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

Note: The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Additional Comments OPERATIONAL NEEDS:
• Working knowledge of Microsoft Office Suite, specifically in Excel, are required.
• Highly organized with the ability to handle multiple priorities simultaneously.
• Strong organizational skills and the ability to work independently while maintaining professional communication with bureau staff and the public.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Excellent analytical skills and ability to interpret information and formulate conclusions, strategies, and recommendations.

BENEFITS INFORMATION:
Generous benefits package, worth approximately 65% of salary, including:
Paid Time Off:
• CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays.
Health Care Benefits:
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits:
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• Paid Parental Leave

Learn more about our benefits for permanent state employees, visit: https://parks.ny.gov/employment/benefits.aspx.

If you have previous or current employment at a NYS agency, to be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office may contact you.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Kim Wallace

Telephone

Fax

Email Address employment@parks.ny.gov

Address

Street 625 Broadway

City Albany

State NY

Zip Code 12238

 

Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by October 29, 2025, and submitted via email to: employment@parks.ny.gov.

You must include “Vacancy ID 200409 - Program Aide” in the subject line of your email. Failure to do so may result in not being considered for the position.

It is the responsibility of each applicant to accurately describe their experience and demonstrate that they meet the minimum qualifications.

Candidates from diverse backgrounds are encouraged to apply. The NYS Office of Parks, Recreation and Historic Preservation is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.