Position Information

NY HELPNo

AgencyMotor Vehicles, Department of

TitleSupervising Motor Vehicle Representative 1, G-14

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $56506 to $68630 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County New York

Street Address Greene County Correctional Facility

165 Plank Rd

City Coxackie

StateNY

Zip Code12051

Job Specifics

Duties Description As a Supervising Motor Vehicle Representative 1 in the Greene Contact Center, you would act as supervisor or assistant supervisor of a team having substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.

Generally, you would be responsible for performing tasks and activities to improve and maintain efficient service to Department of Motor Vehicles' clientele. You would use automated systems and frequently communicate with the general public in resolving problems and providing information. In the performance of these tasks, you may interact with uncooperative or sometimes hostile individuals.

You would prepare reports covering the work of the office or section and train and cross-train staff. This includes development of staff, monitoring their daily work performance and, as necessary, taking remedial action. You may also be responsible for ensuring proper office internal controls, monitoring daily office operations, and investigating customer complaints.

You may be responsible for troubleshooting and maintaining office equipment such as computers, printers, scanners, cameras, kiosks, and the queuing system as well as the daily physical maintenance of the office facility to ensure the comfort and efficiency of the staff and public.

Minimum Qualifications To be eligible for this position, you must meet one of the following conditions:

1. Candidate must be eligible for appointment from the Supervising Motor Vehicle Representative 1 (SMVR 1), G-14 eligible list

2. In an SMVR 1, G-14 title eligible for reassignment

3. In a Grade 12 or higher position eligible for 70.1 transfer

4. For provisional appointment*: After eighteen months of service as a Motor Vehicle Representative 2, Motor Vehicle Representative 1, Motor Vehicle Representative 1 (Various Language Parenthetics), Motor Vehicle Representative, Motor Vehicle Representative (Various Language Parenthetics), or Motor Vehicle License Examiner., successful candidates will be qualified for appointment from the eligible list.

*A provisional appointment is authorized by §65 of the Civil Service Law when there are fewer than three list eligibles willing to accept appointment to the position. In order to be provisionally appointed to the posted title, the candidate must meet the minimum qualifications as specified above. If offered a provisional appointment to the position, the candidate must take the next examination to be held for this title and be reachable on the subsequent established eligible list.

Additional Comments Located inside a secure correctional facility.
Fingerprints and background checks will be required.

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV! Including:
o Paid Leave
o Paid Holidays
o Pension
o Health Insurance
o Dental & Vision Coverage
o Flex Spending
o Voluntary 457B Retirement Saving Program
o Health Care Spending Account
o Tuition Assistance Programs
o Public Service Loan Forgiveness Program
o Transportation Savings Program
o Employee Assistance Programs
For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.

The Department of Motor Vehicles is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov

DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Shana Cradle

Telephone

Fax

Email Address Shana.Cradle@dmv.ny.gov

Address

Street 6 Empire State Plaza

Swan Street Building

City Albany

State NY

Zip Code 12228

 

Notes on ApplyingSend a cover letter, referencing the Vacancy ID noted at the top of this posting, along with your clear and concise resume stating your current Civil Service title, if applicable, and indicating how you believe you meet the qualifications for appointment.

Please note: Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility.