Position Information

NY HELPYes

AgencyHealth, Department of

TitleState EMS Business Applications Unit Manager (Business Systems Analyst 2 Health) (NY HELPS) - 77221

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 20%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address Division of State Emergency Medical Services

875 Central Avenue

City Albany

StateNY

Zip Code12206

Job Specifics

Duties Description The EMS Business Applications Unit Manager (Business Systems Analyst 2 Health) coordinates the integration, deployment, and operational use of EMS business, field, and communications technologies that support emergency medical services, health emergency management, and statewide preparedness activities. Working under the general direction of the Communications and Data Integration Branch Chief, the Unit Manager ensures that enterprise EMS systems function effectively in field, mobile, and SMOCC operational environments, and collaborates closely with the EMS Data Systems Unit and SIGNAL Systems Support Unit on system enhancements, data flows, and interoperability.

The position supervises technical and professional staff engaged in business application support, mobile technology deployment, GIS platforms, MDM solutions, and operational communications tools. The Unit Manager ensures secure user access, consistent configuration standards, and reliable system performance across statewide operations, supporting the Division’s mission-critical coordination, analytics, and emergency response functions. Work involves advanced analytical reasoning across multiple technology domains, including enterprise application integration, mobile device ecosystems, geospatial technologies, and emergency communications platforms. Assignments require independent judgment to evaluate system performance, interpret program needs, and anticipate operational impacts in both steady-state and emergency conditions. Decisions made in this role directly influence mission-critical EMS operations, mobile deployments, and statewide emergency readiness.

MAJOR FUNCTIONS AND ASSOCIATED DUTIES
Supervision and Leadership: Oversees professional and technical staff responsible for business applications, GIS platforms, mobile systems, and communications technologies; assigns and reviews work; conducts performance evaluations; mentors staff; and manages priorities to ensure timely completion of technology projects supporting EMS and emergency management operations.

Business Process Analysis and Application Management: Leads requirements gathering and business process mapping; manages configuration and improvement of EMS licensing, certification, and reporting systems; oversees user access and security controls; ensures adherence to data standards and compatibility across EMS applications.

Technology Integration and Field Systems: Coordinates integration and deployment of mobile and vehicle-based technologies, including modems, telematics, radios, and MDM platforms; manages field-deployable technology assets such as mobile operations centers and communications trailers; ensures interoperability between SMOCC communications, dispatch systems, and statewide emergency platforms.

Geospatial and Data Integration: Directs development and maintenance of GIS systems supporting situational awareness, resource tracking, and visual analytics; ensures secure data exchange with statewide public health and emergency management systems; oversees staff work on data validation, reporting, and visualization.

Documentation, Training, and Support: Develops and maintains technical documentation, user guides, and configuration standards; oversees user support and training to ensure consistent system performance; monitors help desk metrics and resolves escalated issues affecting EMS operations.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a noncompetitive appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title.

Non-Competitive Minimum Qualifications via NY HELPS:

Seven years of business analysis experience in a large health care facility, health related governmental entity, health insurance company, large health care provider organization or employer, or with the New York State Medical Assistance (Medicaid) Program in a New York State agency or a New York State local social services district or county, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product or service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product or system development life cycle (SDLC); and developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Competitive Minimum Qualifications:

Permanent Transfer: NYS Department of Health employee with permanent or contingent-permanent service as a Business Systems Analyst 2 Health, Grade 23 OR NYS employee with one year or more of permanent or contingent-permanent service in a competitive class title equated to SG-21 or above and eligible for transfer to Business Systems Analyst 2 Health under Section 52.6 of the Civil Service Law.

Provisional Appointment: One year of service as a Business Systems Analyst 1 (Health).
If three or fewer New York State Department of Health promotional candidates respond to this notice, the agency may, at its discretion, nominate a qualified employee for non-competitive promotion under the provisions of Section 52.7 of the Civil Service Law.

Preferred Qualifications: Certifications / Licenses: Professional or technical certifications relevant to information systems, emergency services, or data analysis are desirable; Completion of recognized training in emergency management or incident command systems is preferred.

Experience: Two to four years of progressively responsible experience performing business systems analysis, data management, or system administration in a health, public safety, or emergency management environment; Experience coordinating system requirements, testing, and user acceptance processes for operational or administrative applications; Experience supporting or overseeing integration of mobile, field, or communication technologies with enterprise systems; Experience participating in or leading small teams engaged in systems implementation or user support.

Knowledge / Skills / Abilities: Working knowledge of information systems design, data integration concepts, and reporting or visualization tools; Ability to analyze business processes, identify opportunities for improvement, and translate operational needs into technical requirements; Understanding of information security, user account management, and data quality assurance principles; Strong analytical, organizational, and communication skills, including the ability to convey technical information to non-technical audiences; Demonstrated ability to work collaboratively with technical staff, program users, and external partners to support system functionality and operational readiness.

Additional Comments Health Emergency Management Statement: All Division of State Emergency Medical Services staff are expected to participate in emergency management activities as part of their roles. While not all positions require regular deployment to disaster sites, all employees may be subject to 24/7 recall for emergency operations. This may involve irregular work hours, duties outside of the official position description, and assignments at locations other than the designated duty station. Travel in support of emergency operations may be extensive (lasting from days to weeks), with little advance notice, and may involve relocation to sites with physically demanding and challenging operational conditions.

The Health Program Administrator title is part of the NY HELPS program. For the duration of the HELPS Program, this title may be filled via permanent non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the titles for which they apply. At the close of the HELPS program, employees hired under the HELPS Program will have their non-competitive employment status converted to competitive status. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State.

Depending on how the candidates qualifies, the positions could be filled as competitive or non-competitive.

This position requires travel, including to locations that may not be serviced by public transportation.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.reasonable.accommodation@health.ny.gov to make a request.

NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Group

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street Rm 2217 Corning Tower Building

Empire State Plaza

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter through the online portal using the link below:

https://apps.health.ny.gov/pubpal/builder/survey/EMS104.2511

Alternatively, resumes and cover letters may also be submitted by:

Mail to: Human Resources Management Group, MM/BSA2(Health)/77221, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012
Fax to: (518) 473-339