Position Information

NY HELPNo

AgencyFinancial Services, Department of

TitleManager Information Technology Services 1, SG-27

Occupational CategoryI.T. Engineering, Sciences

Salary Grade27

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $106898 to $131665 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 15%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 6 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address One Commerce Plaza

City Albany

StateNY

Zip Code12257

Job Specifics

Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

The Department of Financial Services is seeking candidates for the position of Manager Information Technology Services 1 in the Technology Bureau. Duties include, but are not limited to, the following:

- Administers and optimizes the tools, systems, and workflows that support critical IT and business operations;
- Leads and develops the team responsible for imaging, patching, mobile device management, and endpoint automation;
- Defines, maintains, and improves procedures for provisioning, imaging, deployment, and retirement of devices;
- Oversees patch scheduling, testing, deployment, and compliance reporting without owning broader service delivery outcomes;
- Manages MDM configurations, compliance policies, enrollment workflows, and device security baselines;
- Handles mailbox operations, permissions, distribution groups, and advanced troubleshooting within the O365 ecosystem;
- Maintains account provisioning/deprovisioning processes, MFA enforcement, and governance;
- Leads technical escalations and root?cause analysis for issues related to endpoint services, service delivery, O365;
- Ensures changes follow established change management processes and documentation standards;
- Tracks platform performance, patch compliance, device health, and operational metrics; provides insights to the broader service delivery organization;
- Manages relationships with endpoint management, MDM, service management, and vendors to ensure platform stability and support.
- Maintains endpoint, service management, and O365 configurations that meet organizational security standards and regulatory requirements;
- Drives initiatives related to endpoint modernization, automation, O365 enhancements, and process improvements;
- Creates and maintains SOPs, runbooks, and knowledge articles for endpoint and O365 operations;
- Provides technical input, platform insights, and operational data to service delivery leaders;
- Manages vendor relationships, SLAs, contract performance, and product/service delivery;
- Conducts performance reviews and ensures timely completion of evaluations across the team; and
- Occasionally travels to DFS regional offices as well as after hours and weekend work may be required.

Minimum Qualifications Appointment Method:

List Appointment: Candidates must be reachable on the Civil Service eligible list for 31288020.

Transfer: Candidates must have one year of permanent competitive service in a title eligible for transfer via Section 52.6 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website.

Please note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.

Additional Comments Please note that a change in negotiating unit may affect your salary, insurance and other benefits.

Salary: $106,898 – $131,665

Appointment Status: Permanent

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Christopher Barr

Telephone

Fax (518) 402-5071

Email Address recruitment@dfs.ny.gov

Address

Street One Commerce Plaza

Suite 301

City Albany

State NY

Zip Code 12257

 

Notes on ApplyingTo Apply: Interested qualified candidates must submit a resume and letter of interest no later than July 8, 2026 to the email address listed below. Please include the Box # MITS1-04129 in the subject line of your email to ensure receipt of your application. Email submissions are preferred.

Please be advised that the New York State Department of Financial Services does not offer sponsorship for employment visas.

Christopher Barr
Box # MITS1-04129
New York State Department of Financial Services
Office of Human Resources Management
One Commerce Plaza, Suite 301
Albany, NY 12257
Email: recruitment@dfs.ny.gov
Fax: (518) 402-5071

All candidates that apply may not be scheduled for an interview.


Public Service Loan Forgiveness
Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full-time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service


AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it.

All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.