Position Information

NY HELPYes

AgencyMotor Vehicles, Department of

TitleMotor Vehicle Representative 1, G-9 (Hourly) (NY HELPS) - Queens South Road Testing Unit

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $26.48 to $26.48 Hourly

Employment Type Per Diem

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 18.75

Workday

From 7:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Queens

Street Address 92-11 179th Place

City Jamaica

StateNY

Zip Code11433

Job Specifics

Duties Description Duties include but are not limited to:
• Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.
• Responsible to effectively use a computer with multiple applications running simultaneously.
• Responsibilities could include operation telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc.
• Responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.
• Expected to wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.

Minimum Qualifications To be eligible for the Motor Vehicle Representative 1, G-9 position you must meet one of the following conditions as detailed below:

Graduated from high school or have earned a high school equivalency diploma AND you must have either:

1: one year of experience in a position where your primary responsibility was providing customer service* to the general public** either in an environment with substantial face-to-face interaction or in a call center environment

OR

2: 30 college semester credit hours

*Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.

**Civil Service defines the general public as a broad range of people NOT limited to a specific group of the public.

Additional Comments Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed workweek and Telecommuting.

There are many benefits to working for the DMV! Including:

o Paid Leave
o Paid Holidays
o Pension
o Health Insurance
o Dental & Vision Coverage
o Flex Spending
o Voluntary 457B Retirement Saving Program
o Health Care Spending Account
o Tuition Assistance Programs
o Public Service Loan Forgiveness Program
o Transportation Savings Program
o Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website athttps://oer.ny.gov/employee-benefit-programs.

The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov.

DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Adam Bearor

Telephone

Fax

Email Address Adam.Bearor@dmv.ny.gov

Address

Street 6 Empire State Plaza

City Albany

State NY

Zip Code 12228

 

Notes on ApplyingSend a cover letter, referencing the Vacancy ID noted at the top of this posting, along with your clear and concise resume stating your current Civil Service title, if applicable, and indicating how you believe you meet the qualifications for appointment.

Please note: Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility. Should you accept a job offer with the Department of Motor Vehicles, your appointment will be contingent upon completion of fingerprinting and background check (DMV covers the cost).