Position Information

NY HELPNo

AgencyLabor, Department of

TitlePublic Information Specialist 1 (Digital Content) - Albany

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 1220 Washington Avenue

State Office Campus, Building 12

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description The Department of Labor Communications Team is seeking a strategic and skilled Public Information Specialist 1 (Digital Content) to join our web team and shape the digital experience for the millions of visitors who rely on our website. This role is vital to ensuring our public-facing information is accurate, engaging, and accessible to all. In this collaborative position, you will partner with program experts and agency leadership to translate complex information into plain language, design intuitive content layouts, and champion digital best practices. This is a high-impact opportunity for a professional communicator passionate about public service, user experience, and clear communication to make a meaningful difference for our community.

Duties of the Public Information Specialist 1 (Digital Content) may include, but not be limited to, the following:

•Write, edit, and publish clear, engaging, and accurate web copy that adheres to the agency’s brand, tone, and style guidelines.
• Translate complex legislative, regulatory, or program-specific language into plain language that is easily understood by diverse public audiences.
• Ensure all web content is optimized for search engines (SEO) to help customers easily find the services and information they need.
• Partner with program managers, subject matter experts (SMEs), and agency leadership to identify communication goals and develop comprehensive content plans for various program areas.
• Lead discovery meetings with stakeholders to determine what information needs to be on the website, how it should be structured, and how success will be measured.
• Act as an advisory resource for internal teams, guiding them on digital communication best practices and managing expectations regarding web layout and design constraints.
• Ensure all digital content complies with federal and state accessibility standards (e.g., Americans with Disabilities Act Section 508 and WCAG 2.1 guidelines), including writing descriptive alt-text for images and structuring PDFs properly.

• Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives
• Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences
• Proactively manage relationships with key stakeholders internally and externally
• Think strategically about current and future organizational needs
• Adapt to shifting priorities
• Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption
• Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment
• Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes
• Proactively identify potential challenges and identify preventative solutions
• Take part in team collaboration and achieve agency objectives
• Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding
• Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce
• Ensure exceptional customer service by proactively addressing needs and expectations
• Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions
• Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions
• Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation

Minimum Qualifications Non-Competitive Minimum Qualifications:
Six (6) years of experience* in public relations, social media, and digital communications.

*Associate’s, Bachelor’s, or Master’s degree in Communications, English, Public Relations, Social Media, Digital Communications, or similar degree, substitutes for two (2), four (4), or five (5) years of experience.


Preferred Qualifications:
• Experience writing for a government agency, public utility, non-profit, or highly regulated industry (e.g., healthcare, finance) and translating complex regulations into public-facing content.
• Demonstrated comprehension of Plain Language guidelines (such as the Federal Plain Language Guidelines) and the ability to simplify dense legal, technical, or bureaucratic jargon.
• Strong working knowledge of web accessibility standards, specifically Web Content Accessibility Guidelines (WCAG) 2.1/2.2 AA and Section 508 compliance, including experience writing descriptive alt-text and structuring accessible PDFs.
• Hands-on experience managing content within enterprise-level CMS platforms.
• Proven ability to build consensus, manage expectations, and diplomatically negotiate content decisions with diverse stakeholders, including program directors, legal counsel, and technical staff.
• Strong organizational skills with experience managing multiple content projects simultaneously and meeting tight deadlines.
• Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.

Telecommuting is available and can be discussed during the interview.

NYS Department of Labor does not participate in E-Verify and does not sponsor visa applications.

Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.

Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.

We offer a comprehensive benefits package, including:
•13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
•Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
•Choice of several affordable and competitive health insurance plans
•Dental and vision insurance plans at no additional cost
•Membership in the NYS Employee’s Retirement System
•NYS Deferred Compensation Investment Plan
•Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
•Eligibility to apply for tuition reimbursement for qualifying employees and courses
•Paid Parental Leave

Our mission is to provide outstanding services to our customers - the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Michelle Lavigne

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address YourDOLJourneyIsHere@labor.ny.gov

Address

Street 1220 Washington Avenue

State Office Campus, Building 12

City Albany

State NY

Zip Code 12226

 

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor.

https://on.ny.gov/apply2dol

Vacancy: 223031
Title: Public Information Specialist 1 (Digital Content)
Location: Albany

Please submit a resume and cover letter demonstrating how you meet the minimum
qualifications. To award the proper credit for work experience, resumes must include month and year for start and end dates. If any experience is less than full time you must indicate the average number of hours worked per week. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.

Unofficial transcripts and/or other documents will be required for certain positions as
indicated in the minimum qualifications.

All documents must be received by: 9/17/2026

Upload all documents as unlocked and accessible files.

If experiencing difficulties with the above link, please contact:
YourDOLJourneyisHere@labor.ny.gov

Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575).