Position Information

NY HELPNo

AgencyLabor, Department of

TitleUI Program Manager 4, M-4 – Albany

Occupational CategoryAdministrative or General Management

Salary Grade664

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $133245 to $168152 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address NYS Department of Labor

State Office Campus, Building 12

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description UI Program Manager 4 Standard Duties:
This position will oversee all facets of Unemployment Insurance program operations for the following areas: UI systems modernization and improvement, UI records, and UI policy and training.

• Represents the agency as needed on matters including but not limited to various UI programs, systems, services and operations with claimants, employers, local government officials or representatives of other State and federal agencies.
• Works with internal agency and external stakeholders as needed on the procurement and implementation of new or upgraded technologies.
• Maintains project plans for scheduled system improvements.
• Works with technical staff as needed to identify and remediate system issues of varying severity as needed.
• Works with Office of Unemployment Services program leadership, internal agency leaders, external agencies and other parties as needed to continuously improve overall unemployment insurance system capabilities.
• Reviews changes in legislation to determine impact on present day operations and future system enhancements.
• Plans and directs operations related to the processing and retention of vital UI records and documentation.
• Maintains and develops proper system documentation and related training materials.


NYS DOL Standard Duties:

• Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives
• Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences
• Proactively manage relationships with key stakeholders internally and externally
• Think strategically about current and future organizational needs
• Adapt to shifting priorities
• Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption
• Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment
• Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes
• Proactively identify potential challenges and identify preventative solutions
• Take part in team collaboration and achieve agency objectives
• Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding
• Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce
• Ensure exceptional customer service by proactively addressing needs and expectations
• Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions
• Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions
• Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation

Minimum Qualifications As this position requires travel, the appointee must have a valid license to operate a motor vehicle in New York State and have a motor vehicle or otherwise demonstrate their capacity to meet the transportation needs of the position.


Reassignment Qualifications:
Current Department of Labor employees only, with at least one year of permanent or contingent-permanent service in a UI Program Manager (UIPM) 4 title; if you have less than one year, you must be reachable on the current UIPM 4 eligible list for this location, if one exists.


52.7 Non-Competitive Promotion (NCP) Qualifications:
The Department of Labor (DOL) is considering a non-competitive promotion (NCP) for this title under Section 52.7 of the Civil Service Law. If three or fewer qualified promotional candidates apply for the position, an NCP appointment may be approved by Civil Service without further examination. If approved, this will be a competitive appointment. The term “non-competitive” means the appointed candidate will not be required to compete in the next holding of the examination.


52.6 Transfer Qualifications:
One year of permanent or contingent-permanent as a Grade 63 (or M-3) or higher, determined to be administrative by Civil Service.

Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit


Provisional Qualifications:
Current Department of Labor Employees only. Candidates must have one year of permanent or contingent permanent service as an Unemployment Insurance Program Manager 3 or an Unemployment Insurance Program Manager 2. The appointed candidate would have to take, pass and be reachable on the next holding of the examination to be appointed permanently.

Only the titles listed are qualifying. The appointed candidate would have to take, pass, and be reachable on the next holding of the examination to be appointed permanently.


Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders.


Notes regarding position and salary:
This position may require a fingerprint background check prior to appointment.

Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.

Candidates with no previous state service will begin at the starting rate of the salary range listed above.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.

Telecommuting is available and can be discussed during the interview.

NYS Department of Labor does not participate in E-Verify and does not sponsor visa applications.

Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.

Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.

Additional Comments We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave

Our mission is to provide outstanding services to our customers - the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular workweek, and not to exceed 4 days per two-week pay period.

Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Maria Kane

Telephone 518-457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address YourDOLJourneyIsHere@labor.ny.gov

Address

Street State Office Campus

1220 Washington Ave, Building 12

City Albany

State NY

Zip Code 12226

 

Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor.

https://on.ny.gov/apply2dol

Vacancy: 223040
Title: UI Program Manager 4
Location: Albany

Please submit a resume and cover letter demonstrating how you meet the minimum qualifications. To award the proper credit for work experience, resumes must include month and year for start and end dates. If any experience is less than full time you must indicate the average number of hours worked per week. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.

Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications.

All documents must be received by: September 17, 2026

Upload all documents as unlocked and accessible files. If experiencing difficulties with the above link, please contact: YourDOLJourneyisHere@labor.ny.gov

Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.)