Position Information

NY HELPYes

AgencyInsurance Fund, State

TitleInformation Technology Specialist 2

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $83160 to $92970 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County New York

Street Address 199 Church Street

City New York

StateNY

Zip Code10007

Job Specifics

Duties Description This position is within the ITS Workstation Services group and is responsible for supporting Microsoft 365, collaboration platforms, mobile device management, and end-user computing services. The incumbent provides technical support for daily operations, executive and Board-level meetings, and the resolution of complex IT issues to ensure reliable and continuous service delivery. Responsibilities include, but are not limited to:

• Provide operational support for Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and related cloud technologies.
• Administer and support enterprise mobile device management (MDM) solutions for corporate-owned and personally owned devices.
• Deliver Tier 2/3 technical support for end-user hardware, software, mobile devices, and collaboration platforms.
• Troubleshoot and resolve issues related to Microsoft 365 applications, identity management, authentication, and device connectivity.
• Monitor service health, system performance, and user-reported incidents to ensure timely resolution and minimal disruption.
• Provide onsite and remote technical support for executive leadership and Board of Commissioners (BOC) meetings, presentations, and special events.
• Coordinate and maintain audio/visual, conferencing, and collaboration technologies required for meetings and organizational events.
• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Collaborate with infrastructure, security, and application teams to implement, support, and enhance enterprise technology solutions.
• Assist with Microsoft 365 governance, licensing, policy enforcement, and compliance initiatives.
• Participate in system upgrades, deployments, testing, and technology refresh projects.
• Provide backup coverage for critical operational functions to ensure continuity of service and reduce single-point-of-failure risks.
• Participate in after-hours support, incident response, and scheduled maintenance activities as required.
• Occasional evenings and/or weekends required.*

Minimum Qualifications For appointment via NY HELPS:
• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR
• A bachelor's or higher-level degree in any field and one year of experience in information technology; OR
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR
• Two years of professional experience in information technology; OR
• One year of permanent, competitive service as an Information Technology Specialist 1 at NYSIF.

For competitive appointment:
• List appointment: Reachable on current Civil Service eligible list for this title.
• Transfer: Current New York State employee with one year of permanent competitive class service in a title eligible for transfer under Section 70.1 or Section 52.6 of Civil Service Law. Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades. Eligible titles include, but are not limited to: Administrative Specialist 1; Contract Management Specialist 2; Human Resources Specialist 1
• Reinstatement: Candidates who have previously held the Information Technology Specialist 2 title, or a transferable title, may be eligible for consideration for reinstatement.

For 55b/55c Program appointment:
This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the 55b/c Recruitment Resources Center.

Additional Comments Please Note:
If you are on the current eligible list for the position title in this location, you must also respond to the canvass letter that you receive to be eligible for list appointment, if reachable. Candidates will not be considered as an acceptor to the canvass based on response to this vacancy posting. If you would like to apply for appointment by one of the qualifications listed above, you must also respond to this vacancy posting as described in the “To Apply” section below.

If you have questions about your eligibility, please contact the Personnel Department at hr@nysif.com.

To Apply:
Please send your resume and cover letter to hr@nysif.com and reference the NYSIF Vacancy Posting Number in the subject line of your email.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.


Additional Information:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Please note, the salary range displayed includes special salary treatments, such as location pay.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Kalli Gilbert

Telephone

Fax 518-437-1618

Email Address hr@nysif.com

Address

Street PO Box 66699

City Albany

State NY

Zip Code 12206

 

Notes on ApplyingPlease submit cover letter and resume to hr@nysif.com referencing the Vacancy ID number in the subject line.