Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 4 - 11094

Occupational CategoryI.T. Engineering, Sciences

Salary Grade25

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $96336 to $121413 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address AESB 80 S. Swan Street, Floor 7

City Albany

StateNY

Zip Code12220

Job Specifics

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of Manager Information Technology Services 2, SG-29, within the Dedicated Support Division, Department of Corrections and Community Supervision (DOCCS) Bureau and Section, the Information Technology Specialist 4 will lead and mentor a team of technical support professionals who design, develop, support, and maintain all aspects of the DOCCS Secure Offender Network (SON), as well as support various Commercial Off-The-Shelf (COTS) vendor solutions. This is a supervisory and leadership position that requires both administrative oversight and hands-on technical support responsibilities.

Specific duties include, but are not limited to:

Leadership & Staff Supervision
• Supervise and lead a team of technical solution and support professionals, directing daily operations, major projects, and strategic initiatives.
• Mentor and develop technical staff in proper system support, troubleshooting methodologies, and service procedures.
• Manage workload distribution, delegate assignments, and monitor team progress to ensure timely project completion and service delivery.
• Perform the full range of supervisory responsibilities.

Technical Operations & System Administration
• Oversee and provide technical support for Legal, Educational, and Vocational computer labs across DOCCS facilities statewide.
• Manage and support thin client environments, utilizing specialized Thin Client Management software.
• Administer network accounts for the Secure Offender Network (SON) utilizing both ETL (Extract, Transform, Load) and manual processes.
• Manage biometric security systems, including hardware devices, client-side software, and server-side biometric security applications.

Governance, Standards & Project Management
• Lead service reviews and ensure all team deliverables align with agency enterprise architecture and security standards.
• Review and approve technical solution designs and security models developed by the team.
• Estimate resource requirements, including time, staffing, and technology needs, for upcoming projects.
• Participate in defining organizational IT standards and performing compliance reviews to ensure alignment with statewide security policies.

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 3, Grade 23 OR in a position at the SG23 or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

*Please Note:
o Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
o Appointment to this position is not final until all agency approvals have been granted.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Fingerprinting and a background check is required for employment with ITS.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Michael Penticuff

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.