Position Information

NY HELPSNo

55-b/c EligibleNo

AgencyHealth, Department of

TitleInformation Technology Specialist 4 - 87058

Occupational CategoryOther Professional Careers

Salary Grade25

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $100671 to $126875 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 40

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Office of Health Insurance Programs / Division of Operations and Systems / Bureau of eMedNY

11 Corporate Woods

City Albany

StateNY

Zip Code12211

Job Specifics

Duties Description Reporting to the eMedNY Operations Manager, the Information Technology Specialist 4 will serve as a supervisor within the Service Operations Group in The Division of Operations and Systems (DOS) within the Office of Health Insurance Programs (OHIP). The incumbent will be responsible for supervising the activities of the Service Operations Group to ensure Operations Tasks are met and aligned with vendor contracts and DOS goals. Specific duties include, but are not limited to:
Develop expertise in Medicaid Management Information System (MMIS) functionality and architecture.
Serve as a Subject Matter Expert on projects requiring system changes.
Work with the MMIS vendor, stakeholders, ITS, and DOH groups to manage changes and resolve Operational issues.
Analyze issues, questions, and proposed changes to the MMIS from stakeholders. Conduct research to understand business needs and operational impact and recommend solutions.
Manage complex operational initiatives requiring coordination and documentation, developing timeframes around critical dates.
Lead a small team focused on the MMIS’s day-to-day operations. Assign tasks to team members based on subject matter areas, workload, and priority.
Perform the full range of supervisory duties, including hiring, training, developing, evaluating, and supporting staff. Develop and train staff and ensure bandwidth within the team is aligned with unit needs and priorities.
Oversee shared mailboxes and other workstreams, arranging for staff coverage, and providing backup coverage when required.
Oversee account access and role provisioning for the MMIS, document repositories, and related applications.
Create and maintain Standard Operating Procedures and training materials.
Manage complex operational initiatives requiring coordination and documentation, developing timeframes around critical dates.
Maintain a comprehensive understanding of the MMIS vendor’s contract to review invoices and deliverables and ensure compliance.
Aid in responding to audit requests, preparing and evaluating RFPs, and developing Statements of Work and Service Level Agreements.

Minimum Qualifications Reassignment:
Current Department of Health (DOH) employee with permanent or contingent-permanent status as an Information Technology Specialist 4, 25.

Permanent Transfer:
Current New York State employee with one year or more of permanent or contingent-permanent, competitive or 55-b/55-c service in a title at or above a grade 23 and eligible to transfer to an Information Technology Specialist 4 under Section 52.6 or Section 70.1 of the Civil Service Law.

The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Preferred Qualifications: Strong problem-solving, critical thinking, and analysis skills.
Ability to communicate effectively and professionally with a variety of audiences and stakeholders.
Ability to translate programmatic needs into technical and system requirements, and to communicate technical concepts to non-technical audiences.
Ability to conduct independent research using multiple sources, synthesize information, and make recommendations.
Experience as a supervisor/manager, including delegating, monitoring, and evaluating work.
Experience facilitating group discussions and leading meetings.
Experience eliciting and documenting business requirements.
Experience with contract and vendor management, including reviews of deliverables and performance.
Experience using Microsoft Office tools, especially Excel, Outlook, Word, and SharePoint.
Familiarity with Project Management methodologies, and experience leading projects.
Familiarity with Software Development Lifecycle (SDLC) concepts and tools.
Familiarity with legacy systems/COBOL.
Familiarity with identity and access management and account provisioning practices.
Familiarity with Medicaid, especially the client eligibility, provider management, and claims payment processes.

Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Group, EM?87058/ITS4

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street Corning Tower, Empire State Plaza, Room 2217

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference EM/87058/ITS4 included in the subject line or by mail to Human Resources Management Group, EM/87058/ITS4, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.