Position Information

NY HELPSNo

55-b/c EligibleNo

AgencyGeneral Services, Office of

TitleBusiness Services Center Analyst 4 - VID 227405

Occupational CategoryOther Professional Careers

Salary Grade27

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $111708 to $137590 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 1220 Washington Ave

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description Under the direction of the BSC Manager of Accounts Payable (AP), the incumbent will be responsible for the following:
•Provide the day-to-day management for teams within the AP service line.
•Communicate with BSC customers, key stakeholders, including customer agency finance staff, agency leaders and their executive assistants, vendors, and other State government officials as required.
•Address systemic issues raised by customers and stakeholders in a timely and effective manner.
•Coordinate and participate in the preparation of work plans for streamlining shared services, including identifying key deliverables and critical dates.
•Review the metrics reports created by the Performance Management Office. Interpretate key performance indicators and implement necessary changes to better streamline processes and procedures.
•Identify performance issues of the unit and develop and implement solutions to any identified issues.
•Coach and direct the staff in the performance of their duties, leading daily huddles and soliciting feedback from the team.
•Direct the planning and developing of internal processes and documents.
•Perform all duties with a “continuous improvement” mindset, offering ideas and solutions to coworkers.
•Interact with customers (phone, email, in person) in a respectful, helpful manner, and actively listen to issues and guiding them through appropriate solutions.
•Take a lead role in providing the best possible customer service while keeping the BSC and the State of New York’s needs in perspective.
•Work with agencies, peers and BSC Support on strategic projects.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 25/M-1 or above and eligible for transfer under Section 52.6 of the Civil Service Law.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources/ARG

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.