Review Vacancy
Date Posted: 11/27/17
Applications Due: 12/11/17
Vacancy ID: 45694
Position Information
NY HELPNo
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Hourly) - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $16.93 to $16.93 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class "Other" (generally Military Law positions)
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address Unemployment Insurance Division
W.A. Harriman Campus, State Office Building 12
City Albany
StateNY
Zip Code12240
Job Specifics
Minimum Qualifications MINIMUM QUALIFICATIONS:
An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position.
Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service.
Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk in the Unemployment Insurance Division, your duties would include any of the following: communication with claimants, employers, and Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems for processing unemployment insurance benefits; processing employer and benefit documents, including those involved in the hearing process; reviewing ledgers and making computations to credit charges; processing employer registration forms and addressing employer rate inquiries; examining NYS-45 returns for any discrepancies and determining employer liability; reviewing and preparing documents for high speed scanning; and other clerical duties as needed.
Additional Comments Accepting 55b/55c Candidates. Please provide a copy of your 55b/55c letter when applying.
Please provide resume and cover letter when applying.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Angel Nunez
Telephone 518-457-1020
Fax 518-485-9495
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street State Office Campus - Personnel
Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #45694 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.
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