Position Information

NY HELPNo

AgencyInsurance Fund, State

TitleCustomer Service Representative 1

Occupational CategoryNo Preference

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $35344 to $42286 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Broome

Street Address 2001 Perimeter Road, East

City Endicott

StateNY

Zip Code13760

Job Specifics

Minimum Qualifications Four (4) years of work experience, including one year of customer service
experience;
OR

An Associate’s Degree and two (2) years of work experience, including one year of customer service experience;
OR

A Bachelor’s Degree;

OR

An equivalent combination of training and experience.

Duties Description Under the supervision of a higher?level customer service position, or an Insurance Fund Business Office Manager, the incumbent in this position will serve as the front-line liaison with claimants, policyholders, medical care providers, attorneys, brokers and the public.
Responds to customer inquiries and/or complaints; analyzes information and identifies issues to be resolved. Responsible for handling all general customer inquiries and either resolving the issue or referring the problem to the appropriate staff for resolution. Gathers detailed information from callers to determine the best approach to resolve problems. Refers complex and/or sensitive situations beyond the scope of their authority to supervisor or line department staff. Handles difficult customers and/or situations that require deciphering incoherent or disorganized information to accurately assess and meet customer needs.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Shlayonda Norman

Telephone

Fax (518) 437-1618

Email Address HR@NYSIF.COM

Address

Street 15 Computer Drive, West

City Albany

State NY

Zip Code 12205

 

Notes on ApplyingPlease send your resume and cover letter to HR@NYSIF.COM. Please include the Vacancy Post number and your name the subject line of your email.