Position Information

NY HELPNo

AgencyTemporary and Disability Assistance, Office of

TitleOffice Assistant 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade06

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $30632 to $37891 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 40 North Pearl Street

City Albany

StateNY

Zip Code12243

Job Specifics

Minimum Qualifications Eligible for a lateral transfer, or a 70.1 transfer by having one year of permanent competitive or 55 b/c service in an appropriate title.

OR

Reachable on the appropriate eligible list in Albany.

Duties Description These positions will be located within the Employment and Income Support Programs (EISP) area in either the State Supplement Program's (SSP) Customer Support Center (CSC), the SSP work units, or the SSP Fair Hearings Unit.

Customer Support Center (CSC)
Under the direction of a Grade 9 supervisor, duties include, but are not limited to:
• Answer the telephones following CSC Unit protocols;
• Enter data from call into SSP system;
• Initiate the mailing of documents to recipients/provider agencies;
• Escalate issues to supervisor/Work Units as needed;
• Direct recipients to internal or external resources as necessary. For example: Social Security Administration (SSA), Medicaid, Supplemental Nutrition Assistance Program (SNAP);
• Create work items for the work units;
• Assist other units as necessary;
• Communicate with all co-workers (both verbally and written); and
• Return phone calls.

State Supplement Program (SSP) Work Unit
Under the direction of a Grade 9 supervisor, duties include, but are not limited to:
• Opening new SSP cases;
• Processing changes reported from various sources by updating client records and initiating the case actions;
• Calculating regular, manual and retroactive payments;
• Issuing all program related notices;
• Conducting re-determinations and initiating recoveries;
• Reviewing forms for completeness;
• Requesting information from recipients;
• Responding to recipient requests;
• Entering and retrieving information from the SSP computer system;
• Answering questions from recipients/providers/financial institutions;
• Faxing, mailing, and emailing recipients & vendors; and
• Reviewing activity/exception reports.

Fair Hearings
Duties include, but are not limited to:
• Generating the daily fair hearing report from the Office of Administrative Hearings (OAH);
• Reviewing fair hearing requests to identify issues;
• Organizing daily fair hearing requests;
• Data entry of fair hearing information;
• Creating screen shots;
• Making copies of fair hearing defense packets;
• Routing completed packets to OAH;
• Preparing packets for mail out; and
• Monitoring temporary staff in addressing envelopes and stuffing hearing packets for mail out and filing.

Additional Comments Full-time, permanent appointments will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to these titles.

***Candidates should reference posting #18-163 when submitting your application.*** If submitting electronically, please reference posting #18-163 as part of your subject line.

Please be advised that all hires or transfers into these positions must submit to mandatory fingerprinting and an associated background investigation, including state and national criminal history record checks, as well as a check with local law enforcement agencies where the applicant has lived, worked, and/or attended school within the last 5 years for any identified arrests, to ensure suitability for employment and/or continued employment. Candidates will not be required to pay the fees associated with mandatory fingerprinting. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Recruitment Unit

Telephone (518) 402-3991

Fax (518) 474-9374

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

 

Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.

You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.

Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity Development in Albany at (518) 473-8555 or in New York City at (212) 961-8216.