Review Vacancy

Date Posted: 11/09/18
Applications Due: 11/23/18
Vacancy ID: 61447

Position Information

AgencyEducation Department, State

TitleInformation Technology Specialist Assistant, (Open to current NYS employees only), Box PIMS-345/00019

Occupational CategoryI.T. Engineering, Sciences

Salary Grade12

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42631 to $52039 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

Location

County Albany

Street Address Office of Performance Improvement and Management Services

City Albany

StateNY

Zip Code12234

Job Specifics

Minimum Qualifications MINIMUM QUALIFICATIONS:

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Assistant.

Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service as a Computer Operator or Senior Computer Operator.

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for Information Technology Assistant. If you are on the Civil Service eligible list for Information Technology Assistant, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Duties Description The New York State Education Department's (NYSED) Office of Information Technology Services (ITS) is seeking candidates for an Information Technology Assistant position. ITS is responsible for fulfilling the information processing needs of offices throughout NYSED. The incumbent of this position will provide technology support to over 2,800 NYSED staff. Duties of this position include, but are not limited to, the following:

• Field first level phone calls and e-mails from NYSED staff and customers reporting technology problems and/or requesting assistance with use of technology products;
• Work with customers to analyze software and hardware problems and arrive at a solution;
• Utilize software tools to assist customers;
• Create written summaries of problems encountered by customers;
• Create written instructions to explain features of computer hardware and software;
• Research features of new computer hardware and software;
• Assist with ITS training program administration duties; and
• Prepare material for publication on the web and create web pages.

Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment. Promotions and transfers may change appointees’ negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of training courses and/or transcripts will be required for all candidates at the time of interview.

*Leads to a maximum salary of $52,039 based on annual performance advances.

APPLICATION: Qualified candidates should send a resume and letter of interest by November 23, 2018 to omsjobs@nysed.gov (email submissions are preferred). You must include the Box number (PIMS-345/00019) of the position in the subject line of your email and cover letter to ensure receipt of your application.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address omsjobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM, Room 528 EB

City Albany

State NY

Zip Code 12234

 

Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by November 23, 2018 to omsjobs@nysed.gov (email submissions are preferred). You must include the Box number (PIMS-345/00019) of the position in the subject line of your email and cover letter to ensure receipt of your application.