Review Vacancy
Date Posted: 03/15/19
Applications Due: 03/29/19
Vacancy ID: 65235
Position Information
NY HELPNo
AgencyInformation Technology Services, Office of
TitleStudent Assistant-COO/Voice Operations Unit, Ref. #18304(2)
Occupational CategoryI.T. Engineering, Sciences
Salary GradeNS
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $19.30 to $21.65 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 20
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address 40 North Pearl Street
City Albany
StateNY
Zip Code12207
Job Specifics
Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
Preferred qualifications:
• Sophomore level college student
• Major in Information Technology or Engineering
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students)
• Or currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.
Duties Description Duties include, but are not limited to:
-- Working with customers resolving telephone related issues for various State Agencies
-- Working with other teams to resolve issues
-- Updating excel documents and various databases
This student assistant position will be scheduled for between 5 and 7.5 hours, three to five days per week (days and hours are flexible).
Preferred skills:
-- Excellent written and verbal communication skills
-- Strong analytical and troubleshooting abilities
-- Proficient with computers, including Microsoft Office Suite
-- Knowledge of the fundamentals in network environment is preferred
-- Must be able to work in a fast-paced environment
Additional Comments Some positions require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Roxanne Languish
Telephone 518-549-1146
Fax 518-402-4924
Email Address Roxanne.Languish@its.ny.gov
Address
Street Empire State Plaza
PO Box 2062
City Albany
State NY
Zip Code 12220
Notes on ApplyingPlease send a cover letter and resume to the attention of Roxanne Languish and indicate you are applying for Student Assistant-COO/Voice Operations Unit, Ref. #18304(2) no later than March 29, 2019 and clearly indicate how you meet the minimum qualifications for this position.
Your social security number may be required in order to confirm your eligibility.
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