Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleStudent Assistant Ref #90053-DAC

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $19.30 to $21.65 Hourly

Employment Type Part-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 30

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Monroe

Street Address 620 Westfall Rd

City Rochester

StateNY

Zip Code14620

Job Specifics

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Have completed a minimum of one (1) year as a student at a degree-granting two or four-year College or University (completion of one year's worth of academic credits over a more extended period of time may qualify part-time students for participation in the Student Intern Program); or a currently enrolled graduate student or accepted in a graduate degree program
• Have a minimum grade point average (GPA) of 2.0, or equivalent to a C

Duties Description Duties include, but are not limited to:

• Support, install, diagnose, maintain, and repair hardware (desktops, laptops, tablets, peripheral devices)
• Support software, applications, network, and telecommunication issues
• Provide account management support including account creation and password resets
• Support and process file services requests
• Provide Help Desk support
o Phone, email, chat, and in-person IT assistance provided to customer
o Work with mentor, with emphasis on analysis and problem-solving techniques
o Developing technical expertise with end user / client desktops
• Assist customers regarding cybersecurity

Hours are to be during normal business hours, Monday through Friday.

Preferred Skills:

Strong analytic and diagnostic abilities
Excellent written and verbal communication skills
Proficiency with computers, software, applications, OS (Win7, Win10), and peripheral devices
Proficiency with Microsoft Office Suite

Preferred Degree Concentration: Information Technology

Additional Comments Fingerprinting will be required of hired candidate.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Roxanne Languish

Telephone 518-473-0398

Fax

Email Address HR.Recruitment@its.ny.gov

Address

Street Empire State Plaza

PO Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingPlease send a resume and cover letter indicating that you are appling for Student Assistant Ref #90053-DAC to HR.Recruitment@its.ny.gov