Position Information

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 2

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $56604 to $71980 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address WA Harriman Campus

Bldg 8

City Albany

StateNY

Zip Code12227

Job Specifics

Minimum Qualifications The selected candidate must be eligible for transfer under Civil Service Law or reachable on
the appropriate exams for this title in accordance with the provisions
of Civil Service Law, Rules and Regulations.

Duties Description A position exists at DTF on the Data Analysis Team within the Enterprise Services Bureau. The responsibilities of a Taxpayer Services Specialist 2 in this unit include a variety of tasks. These tasks are centered on enterprise-wide services such as data analysis & reporting and workforce management and the development and management of dashboards. These functions support the division’s and agency’s mission of efficiently collecting tax revenues in support of State services and programs while acting with integrity and fairness in the administration of the tax laws of New York State. In addition, other responsibilities include identifying system improvement opportunities, writing and executing test conditions, working as a liaison between business users and Information Technology Services staff and leading efforts towards these goals.
Under the supervision of a Taxpayer Services Specialist 3 the incumbent will perform the following essential functions:
• May supervise staff and be responsible for the day to day activities and functions that are centered on enterprise-wide services such as electronic payment processing, data analysis & reporting, workforce management, performance monitoring and procurement of front-end processing services.
• Manage unit workload, priorities and progress, delegating where appropriate and according to skill level, to ensure that deadlines are achieved in a timely manner.
• Assist in the development and execution of test conditions, and assists and participates in a range of test activities from preparing test documents and conditions to evaluating and reporting test results.
• Support multiple Access applications including creating tables and queries using SQL and supporting VBA functions
• Support Division’s Sharepoint sites, including creating pages, applying security and troubleshooting issues
• Recommend system and procedural changes.
• Using department’s tools such as Cognos Report Studio, Cognos Analysis Studio and MS Excel, analyze and support team’s analysis and reporting functions
• Identify, evaluate and escalate issues and risks in a timely manner to the supervisor along with potential options for solution / resolution.
• Use ITSM Tool to manage team’s help desk tickets
• Facilitate / conduct staff training and promote learning experiences appropriate to the current and future needs of the bureau.
• Adhere to the Time and Attendance rules and regulations of the Department.
• Perform with the highest level of integrity.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available.
When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Robert Carpinello

Telephone (518) 451-1561

Fax

Email Address Robert.Carpinello@tax.ny.gov

Address

Street WA Harriman Campus, Bldg 8

Room 225

City Albany

State NY

Zip Code 12227