Review Vacancy
Date Posted: 05/29/20
Applications Due: 06/12/20
Vacancy ID: 81881
Position Information
NY HELPNo
AgencyState Comptroller, Office of the
TitleInformation Technology Specialist 2 - Item# 04090
Occupational CategoryI.T. Engineering, Sciences
Salary Grade18
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $56604 to $71980 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 8 AM
To 4 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address 110 State Street
City Albany
StateNY
Zip Code12236
Job Specifics
Minimum Qualifications Interested candidates must currently be on the Information Technology Specialist 2 eligible list OR be eligible to transfer under Section 52.6 of the Civil Service Law.
52.6 Transfer:
Candidates must have one year of permanent, competitive service in a qualifying title allocated to salary grade 16 or higher.
Duties Description • Support of Office 365 environment and requests generated; including but not limited to:
o Continued support of Outlook, Calendaring, Skype for Business and Teams for customers.
o Create and maintain shared mailboxes, distribution lists, Office 365 groups, Teams and SharePoint sites.
o Provide support assistance to any project involving an Office 365 product.
o Assist with transition from Skype for Business to Teams for Chat.
o Assist on requests filed by Computer Security Incident Response Team (CSIRT).
• Prepare reports as requested using Office 365 Administration Center.
• Document and test upgrades and new features as they provided in Office 365.
• Maintain and troubleshoot RightFax.
• Monitor ServiceNow incidents and requested items to ensure they are worked on and closed in a timely manner.
• Work on the Office 365 project team in rolling out future phases, such as:
o SharePoint.
o OneDrive for Business.
o Office Pro Plus.
o Intune.
• Rotate in on call responsibilities associated with the e-Collaboration team.
• Update documentation as needed.
• Collect information on existing and new application features.
• Prepare documents for various customers, technical and non-technical.
• Update documentation as needed.
Additional Comments Knowledge, Skills, and Abilities
• Demonstrated IT related degree.
• Demonstrated coursework in Computer Architecture (2-4 credits).
• Demonstrated coursework in Distributed Systems (2-4 credits).
• Demonstrated experience with Microsoft Outlook (3 months to less than 1 year).
• Demonstrated experience with Microsoft Active Directory (3 months to less than 1 year).
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Manu Priya Minocha
Telephone (518) 473-4753
Fax (518) 486-6723
Email Address recruit@osc.ny.gov
Address
Street Office of Human Resources
110 State Street, 12th Floor
City Albany
State NY
Zip Code 12236
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than June 12, 2020. Please reference #04090 – GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.
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