Review Vacancy

Date Posted: 03/29/21
Applications Due: 04/06/21
Vacancy ID: 85453

Position Information

AgencyHealth, Department of

TitleBusiness Systems Analyst 2 (Health) - 90739

Occupational CategoryHealth Care, Human/Social Services

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $73284 to $92693 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%


Workweek Mon-Fri

Hours Per Week 40


From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No


County Albany

Street Address Office of Health Insurance Programs; Division of Operations and Systems

431 Broadway

City Menands


Zip Code12204

Job Specifics

Minimum Qualifications Current Department of Health (DOH) employee with permanent or contingent-permanent status as a Business Systems Analyst 2 (Health); OR current NYS employee with one year or more of permanent or contingent-permanent, competitive service in a title eligible to transfer under Section 52.6 of the Civil Service Law to a Business Systems Analyst 2 (Health). For more information on the types of transfers, transfer eligibility criteria, and the current transfer determinations for your title, visit the following website.

Bachelor’s degree in any field; Demonstrated experience with Medicaid policy and/or systems; Demonstrated experience providing operational support for a large system; Certification by the International Institute of Business Analysis (IIBA) as a Certified Business Analysis Professional (CBAP), Certification in Business Analysis (CCBA) or Entry Certificate in Business Analysis (ECBA); Membership in the International Institute of Business Analysis (IIBA), including participating in the local IIBA chapter and professional communities of practice; Demonstrated knowledge of business analysis techniques (BABOK) and tools (Visio, Balsamiq, Blueprint, etc.); Demonstrated experience applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the needs of business units; Strong facilitation skills necessary to work with individuals and groups to: elicit essential information; lead various requirements sessions, background meetings, configuration sessions; help negotiate priorities; and resolve conflicts among project team members, consultants and contractors; Demonstrated experience providing technical expertise in the application of analytical processes to the planning, design and implementation of new and improved information systems to meet the needs of business units; Demonstrated experience testing, validating, and documenting applications; Experience conducting business process improvement and Lean consulting engagements; Demonstrated experience developing value stream maps and associated documents and reports; Demonstrated experience with relational database structure; and demonstrated experience working with consultants/contractors on agency projects, to implement an application to meet specific business needs.

Duties Description In support of the eMedNY system’s Client, Financial and Claims modules, the BSA 2 Health will be expected to perform the following activities: Plan and perform IT system research and information gathering activities to respond to operational problems and stakeholder inquiries; conduct business systems analysis activities to support DOS’ change management and project portfolio around these application modules; work collaboratively with DOS staff, our stakeholders, and our fiscal agent to identify problems, perform root cause analysis and to identify solutions to the problem; identify and document the scope of business process changes or enhancements required by procedural changes or by changes to Federal or State laws and statutes; review and write business system documentation; establish timetables for completion of projects; follow DOS’ Business Analysis Methodology and best practices as defined by the IIBA in the Business Analysis Body of Knowledge (BABOK); research and elicit requirements through various techniques including, but not limited to, documentation review, conducting individual or group interviews, conducting surveys, performing job shadowing/observation, conducting user forums, etc.; document business level, stakeholder level and solution level requirements; document the current and/or as-is state of the business process or function; create both process models, using BPMN 2.0 standard, and process narratives to describe business functions; creating process and value stream models to support the understanding of the “as-is” state and development of a “to-be” process; assist with the development of process, data, and object-oriented models to support the understanding of the business and stakeholder requirements; perform data modeling to define and analyze the data requirements needed to support the business processes within the scope of system project or reported need; create conceptual data models that identify the data requirements, technology independent, that is used to discuss the initial requirements with business stakeholders; create logical data models which document the structures of the data that can be implemented in databases; perform business analysis intelligence activities such as data mining to extract data for forecasting, service delivery metrics, and provide management with data to make policy decisions; document business rules describing policies, guidelines, standards or regulations upon which the business operates; and develop test plans and analyze the results of testing to ensure the system developed, enhanced, or changed meets the requirements documented in the RTM; communicate stakeholder and system requirements to DOS and Vendor staff, program staff and stakeholders; prepare written documentation, including procedure manuals, as needed; review training plans, training materials and train unit staff on new and existing system functions or business processes; create helpful and informative technical documentation for mission critical systems to ensure applications can be supported when key staff retire; promote the use of business analysis and business process improvement; participate in business analysis training activities; and continue professional development through attendance at professional seminars/webinars.

Additional Comments Permanent, Full-time

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Human Resources Management Group, ST/BSA2H/90739

Telephone 518-486-1812

Fax 518-473-3395

Email Address


Street Room 2217, Corning Tower Building

Empire State Plaza

City Albany

State NY

Zip Code 12237


Notes on ApplyingSubmit resume, preferably in PDF format, to Human Resources Management Group, ST/BSA2H/90739, Room 2217, Corning Tower Building, Empire State Plaza, Albany, New York 12237- 0012, or fax to (518) 473-3395, or by email to, with Reference Code ST/BSA2H/90739 included in the subject line. Failure to include the required information in the subject line of your email or fax may result in your resume not being considered for this position. Resumes will be accepted until April 6, 2021.