Review Vacancy

Date Posted: 09/03/21
Applications Due: 09/20/21
Vacancy ID: 90817

Position Information

AgencyLabor Management Committees, Joint

TitleEmployee Assistance Program (EAP) Representative

Occupational CategoryNo Preference

Salary Grade21

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $68901 to $85115 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 0%


Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes


County Onondaga

Street Address 333 East Washington Street

Room 420

City Syracuse


Zip Code13202

Job Specifics

Minimum Qualifications • A Master’s Degree from an accredited college/university in human services, public administration, or in the social sciences and two years of EAP experience; OR a Bachelor’s Degree in human services, public administration, or the social sciences and four years of EAP experience.

•Excellent management, oral and written communication, and presentation skills.

•Training experience preferred.

•Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams; SharePoint and WebEx experience desirable.

•Preference will be given to candidates with any of the following experience or qualifications: Certified Employee Assistance Professional (CEAP) certification; EAP coordinator in a NYS agency; supervisory experience.

•Job may require frequent travel and on-site visits; must possess a valid NYS driver’s license or be able to make travel arrangements to places not served by public transportation.

•A satisfactory equivalent combination of appropriate experience and education as determined by the New York State Governor’s Office of Employee Relations.

Duties Description Under the supervision of the NYS Employee Assistance Program (EAP) Assistant Manager, the Central New York EAP regional representative oversees twenty local labor-management EAPs in state agencies and facilities in the Central New York area, as well as the Syracuse and Watertown offices. Duties include, but are not limited to:

•Work with both management and union representatives to establish local EAP committees in state agencies and facilities and rejuvenate existing committees; attend committee meetings as schedule permits.

•Provide orientations to EAP committees on EAP policies and procedures and guidance on operating a successful agency or facility EAP.

•Assist EAP committees in the development and implementation of programs designed to assist employees with issues that affect their well-being and productivity such as wellness programs and informational lunch-time presentations.

•Assist EAP committees in the selection of EAP coordinators to provide assessment and referral services to state employees; attend new coordinator interviews, provide orientation to new coordinators, and arrange for new coordinators to attend the New Coordinator Institute (NCI).

•Monitor new and inexperienced coordinators; participate in the coordinator evaluation process; make recommendations for training and professional development for coordinators.

•Assist EAP coordinators in identifying community resources and maintaining a resource file of local, state, and national resources to ensure timely and appropriate referrals for employees seeking assistance.

•Monitor the operation of the EAP committees; assist in the resolution of problems and conflicts that may develop between EAP committees and EAP coordinators and between EAP committees and agency management or union leadership.

•Assist with EAP promotion and marketing at state agencies and facilities.

•Maintain open communication with unions and management to foster an understanding of the role of EAP and to facilitate communication among all parties.

•Serve as consultant to supervisors, union representatives, and managers on workplace issues related to EAP.

•Collect and analyze data on the operation of local programs; prepare reports, identify training and professional development needs of both EAP coordinators and committee members.

•Work with the EAP training director to select training programs, instructors, and materials; organize training schedules and select and reserve training sites; evaluate training courses and make recommendations as to their appropriateness for future training.

•Facilitate regular training for all EAP coordinators and training for EAP committee members; assist EAP committees in promoting EAP for Supervisors; deliver supervisory training and other training; and assist EAP coordinators in delivering training to agencies and facilities when requested.

•Serve as a team leader for special projects, both within the assigned region and on a statewide basis, such as crisis response, policy review, and continuous improvement initiatives.

•Assist EAP coordinators with challenging or sensitive cases; handle sensitive cases involving upper management employees and union officials, when requested.

•Assist agencies in responding to a crisis, such as a natural disaster or death of an employee, when requested, as well as workforce reductions, consolidations, and other workplace issues.

•Oversee operations in the EAP regional office(s).

•Share after-hours telephone coverage with other EAP regional representatives.

Additional Comments The Governor’s Office of Employee Relations does not discriminate on the basis of race, color, national origin, age, sexual orientation, religion, disability or other protected class status in the admission to, access to, or employment in their programs or activities.

Reasonable accommodation will be provided upon request.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Human Resources



Email Address


Street 2 Empire State Plaza

8th Floor

City Albany

State NY

Zip Code 12223


Notes on ApplyingPlease reference the Vacancy No. 90817 when applying.

To apply, please send cover letter and resume to (M.S. Word or PDF is the preferred format). Hard copy via US Mail is also accepted.