Review Vacancy
Date Posted: 09/09/21
Applications Due: 10/11/21
Vacancy ID: 91007
Position Information
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Spanish Language) Hourly - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeNS
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.96 to $17.96 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8 AM
To 7:30 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address State Office Campus, Building 12
1220 Washington Avenue
City Albany
StateNY
Zip Code12240
Job Specifics
Minimum Qualifications MINIMUM QUALIFICATIONS:
Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
*For the purposes of this employment, customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Non-Qualifying Experience may include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
PREFERRED QUALIFICATIONS:
• Proficiency in Microsoft Office, including Outlook, OneNote, and Teams
• Ability to initiate and maintain relationships across a diverse set of stakeholders
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk (Spanish Language) assigned to DOL’s Contact Center, you would:
• Answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs
• Log inquiries and keep track of their status in order to ensure timely response and customer satisfaction
• Provide high quality customer service
• Use computer terminals for input and retrieval of information.
You would be expected to perform these duties in both English and Spanish.
Additional Comments Please Note: Positions in the Contact Center may be in-person, remote, or partially remote and partially in-person. Remote employees will be required to report in-person if directed. These positions may be subject to mandatory and/or voluntary overtime, which may include evening and weekend hours. Shift start times may vary based on operational need.
Conditions of Employment: To be considered for appointment you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing and reading Spanish at a level that will ensure your ability to perform the duties of the position.
IMPORTANT: All Department of Labor employees are required to be tested weekly for COVID-19 unless they are fully vaccinated. Employees who are vaccinated must provide proof of vaccine status through a secure online portal.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Kristen Symonds
Telephone 518-457-1020
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street New York State Department of Labor
State Office Campus Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 91007 for which you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.
FAQs • How to Get a State Job • Workers with Disabilities (55b/c) • Civil Service Exams
State Agencies: Department of Civil Service • Office of the State Comptroller
OER Link: Employee Unions and Bargaining Units
Exam announcements • General Information about NYS Government
© 2024 NYS Office of Employee Relations
StateJobsNY ℠ 2024 NYS Office of Employee Relations
Accuracy • Privacy • Accessibility • Contact