Review Vacancy

Date Posted: 09/09/21
Applications Due: 10/11/21
Vacancy ID: 91039

Position Information

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.96 to $17.96 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 7:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address State Office Campus, Building 12

1200 Washington Ave

City Albany

StateNY

Zip Code12240

Job Specifics

Minimum Qualifications MINIMUM QUALIFICATIONS:

Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *

Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *

*For the purposes of this employment, customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Non-Qualifying Experience may include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

PREFERRED QUALIFICATIONS:

• Proficiency in Microsoft Office, including Outlook, OneNote, and Teams
• Ability to initiate and maintain relationships across a diverse set of stakeholders

Duties Description STANDARD DUTIES:

As a Senior Employment Security Clerk assigned to DOL’s Contact Center, you would:

• Answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs
• Log inquiries and keep track of their status in order to ensure timely response and customer satisfaction
• Provide high quality customer service
• Use computer terminals for input and retrieval of information.

Additional Comments Please Note: Positions in the Contact Center may be in-person, remote, or partially remote and partially in-person. Remote employees will be required to report in-person if directed. These positions may be subject to mandatory and/or voluntary overtime, which may include evening and weekend hours. Shift start times may vary based on operational need.

IMPORTANT: All Department of Labor employees are required to be tested weekly for COVID-19 unless they are fully vaccinated. Employees who are vaccinated must provide proof of vaccine status through a secure online portal.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Kristen Symonds

Telephone (518) 457-1020

Fax E-Fax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street New York State Department of Labor

Harriman State Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 91039 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.