Position Information

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 2

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $56604 to $71980 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address WA Harriman Campus Bldg. 8

City Albany

StateNY

Zip Code12227

Job Specifics

Minimum Qualifications The selected candidate must be eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

Duties Description This position may be in-person, remote, or partially remote and partially in-person however this is subject to change.
For the Personal Income Tax Bureau, the incumbent will supervise and provide administrative and technical assistance for the day-to-day activities of a unit. Activities include but are not limited to the following:
• Supervise, plan, organize and adjust staff work assignments to avoid backlogs meet deadlines, and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures.
• Display a calm, courteous and reasonable manner under sometimes difficult and highly stressful circumstances.
• Identify improvement opportunities and work with supervisor(s) and employee(s) to develop and implement training to advance job skills and abilities.
• Effectively communicate both verbally and in writing with internal and external customers.
• Write performance evaluations and assist in disciplinary actions as necessary.
• Create written and verbal reports and presentations for management regarding the volume and productivity of unit work.
• Analyze computer and manual processing systems; develop plans for expedited resolution of return and payment data reported and recorded on departmental systems.
• Review tax form changes, system changes and policy directives to determine impact on operations and procedures, and report findings to unit management.
• Use information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.
• Adhere to the Time and Attendance rules and regulations of the Department
• Create written and verbal reports and presentations for management regarding the volume and productivity of unit work.
• Provide guidance to a team and/or other subordinate staff who analyze taxpayer return filing or payment problems and issues and may individually handle more complex cases.
• Effectively communicate information, by correspondence or telephone to resolve taxpayer filing or payment problems Provide guidance in formal classroom and/or on-the-job training sessions.
• Assist in the development and implementation of new or revised procedures.
• Manipulate an alpha-numeric keyboard to enter and retrieve information on various departmental systems and software to resolve taxpayer return processing error conditions.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Michelle Larimore

Telephone 518-530-5355

Fax

Email Address tax.sm.taxrecruitment@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should submit a letter of interest and resume including current title and how you qualify. Please reference the Division of OPS, the vacancy ID number, and the title of this position in your response to this posting.