Review Vacancy
Date Posted: 11/29/21
Applications Due: 12/10/21
Vacancy ID: 94890
Position Information
NY HELPNo
AgencyState Comptroller, Office of the
TitleOffice Assistant 2 - Item# 07084 (6)
Occupational CategoryClerical, Secretarial, Office Aide
Salary Grade09
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $37507 to $46103 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 8 AM
To 4 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address 110 State Street
City Albany
StateNY
Zip Code12236
Job Specifics
Minimum Qualifications Interested candidates must currently be reachable on the appropriate eligible list or eligible to transfer under section 70.1 of the Civil Service Law.
Transfer via 70.1:
To be eligible for a 70.1 transfer, an individual must have one year of permanent competitive service in a qualifying title allocated to a salary grade 7 or above.
Duties Description · Hearing Administration & Matrimonial
o Receive and manage incoming mail for the unit
o Prepare and send Mail Log database by creating entries corresponding to incoming mail
o Open cases in the portal for examiners
o Review and prepare customized beneficiary forms and communicate with Member Services staff when beneficiary changes are not compliant with court orders
o Process returned mail
o Verify addresses using Accurint
o Complete DRO info cases and Beneficiary Updates in the NYSLRS portal
o Provide clerical support to examiners and legal staff
· Member & Employer Services
o The OA 2’s are responsible for reviewing various applications submitted by members and/or employers to determine their validity and to ensure all mandatory fields have been completed. If it is determined that an application is not valid, they will reject the case in our PeopleSoft system and send out the appropriate correspondence. If all data has been entered correctly and the form is deemed valid, the OA 2 will enter data from the application into the associated case and make it “Ready for Review”. The case would then be reviewed by staff at a higher level, for internal control purposes. If an error is found, the case will be sent back to the OA 2 for “Reprocessing”. They would be expected to make the necessary corrections and then re-ready the case. OA 2’s also field a variety of telephone calls from members and employers and assist in the training of newer OA 2 staff members once they have been fully trained themselves. They are responsible for assisting in the completion of Help Tickets received from the Benefit Information Services Bureau and for generating simple correspondence to members and employers through our computer systems. The OA 2’s sort and distribute incoming mail received in hard coy from the scanned mail forwarded to their work unit’s queue in an RDOC Case. And they may also be required to assist in any projects assigned to them by their supervisor.
Additional Comments: Desired
Additional Comments Desired Competencies
· Able to interpret laws, rules and policies
· Ability to work independently
· Excellent organizational skills
· Analytical mind – problem solving
· Detail oriented
· Accuracy
· Able to make sound judgements
· Adaptable to interruptions to changes in work routine
· Good telephone and customer service skills
· Excellent communication (verbal and written) skills
· Familiarity with Microsoft Outlook, Teams and Word as well as Lotus Notes and Peoplesoft
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Jennifer Brantigan
Telephone (518) 474-1924
Fax (518) 486-6723
Email Address Recruit@osc.ny.gov
Address
Street 110 State Street
City Albany
State NY
Zip Code 12236
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than December 10, 2021. Please reference Item #07084(6)-GOER-MLS when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.
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