Minimum Qualifications Interested candidates must currently be reachable on the appropriate eligible list or eligible to transfer under section 70.1 of the Civil Service Law.
Transfer via 70.1:
To be eligible for a 70.1 transfer, an individual must have one year of permanent competitive service in a qualifying title allocated to a salary grade 7 or above.
Duties Description • Disability Services:
o The employee reviews complex confidential medical documents submitted by the member or from the member’s attorney, employer, physicians, and hospitals. The documents are separated in preparation for scanning. Once scanned they are properly identified and indexed, using over 80 different document types, including a miscellaneous type for the more complex documents. These records must be accurately identified to be attached to correspondence sent to Independent Medical Examiners.
o In addition, the incumbent provides input into the design and changes of the indexing and scanning processing procedures, as needed.
o On occasion the identification of some medical documentation is not clear cut. The employee collaborates with the Examining staff to resolve issues regarding how the documents should properly be identified.
o The employee is provided with a State issued procurement card. Through the use of a procurement card, the incumbent makes payment for medical documentation by communicating via telephone with the doctor’s office or medical institution.
o The employee on occasion may be asked to help the OA 1 clerical staff during periods when incoming mail is heavy and when scanning is backed up. The duties around mail involve separating, stamping, and distributing mail and reviewing forms and applications and make appropriate determinations. Scanning involves scanning then uploading images using our imaging system then distributing the scanned documents to the appropriate examiner.
o The employee on occasion may be asked to help train OA 1 clerical staff. These duties would involve training staff on separating, stamping, and distributing mail, scanning, and uploading images using our imaging system, paying invoices, and all other aspects of the OA 1 position.
o The employee on occasion may need to respond to questions concerning the operation of the unit, cases within the unit’s operation or provide instructions on matters relating to the OA 1 duties.
• Member & Employer Services:
The OA 2’s are responsible for reviewing various applications submitted by members and/or employers to determine their validity and to ensure all mandatory fields have been completed. If it is determined that an application is not valid, they will reject the case in our PeopleSoft system and send out the appropriate correspondence. If all data has been entered correctly and the form is deemed valid, the OA 2 will enter data from the application into the associated case and the case will automatically close in some instances or made “Ready for Review” in other instances. The case would then be reviewed by staff at a higher level, for internal control purposes. If an error is found, the case will be sent back to the OA 2 for “Reprocessing”. They would be expected to make the necessary corrections and then re-ready the case. OA 2’s also field a variety of telephone calls from members and employers and assist in the training of newer OA 2 staff members once they have been fully trained themselves. They are responsible for assisting in the completion of Help Tickets received from the Benefit Information Services Bureau and for generating simple correspondence to members and employers through our computer systems. The OA 2’s sort and distribute incoming mail received in hard coy from the scanned mail forwarded to their work unit’s queue in an RDOC Case. And they may also be required to assist in any projects assigned to them by their supervisor.
Additional Comments Desired Competencies
• Able to interpret laws, rules and policies
• Ability to work independently
• Excellent organizational skills
• Analytical mind – problem solving
• Detail oriented
• Able to make sound judgements
• Adaptable to interruptions to changes in work routine
• Good telephone and customer service skills
• Excellent communication (verbal and written) skills
• Familiarity with Microsoft Outlook, Teams and Word as well as Lotus Notes and Peoplesoft
• Ability to use office equipment such as computer terminals, photocopy equipment, etc.
• Ability to enter and retrieve data using an alphanumeric keyboard
• Ability to perform tasks accurately within prescribed time frames.
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingInterested candidates should submit a cover letter and resume to email@example.com no later than May 21, 2022. Please reference Item #00384(10) -GOER-JB when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.