Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 05/11/22

Applications Due06/13/22

Vacancy ID104641

AgencyThruway Authority

TitleProgram Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitNone listed

Salary RangeFrom $42852 to $60230 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 200 Southern Blvd.

City Albany


Zip Code12209

Minimum Qualifications This position belongs to the Teamsters bargaining Unit
Looking for eligible 70.1 TRANSFER candidates:
The candidate must have one year of permanent competitive service as a Program Aide or in a title eligible for transfer under Section 70.1 of the Civil Service. For more information regarding the transfer options of your current title, please visit

Duties Description Do you enjoy helping others? Would your colleagues describe you as friendly and courteous?

The E-ZPass Operations and Tolls by Mail Unit has an opportunity for a Program Aide to provide support to our growing operation!

We are a growing team of passionate and dedicated representatives that provide support to travelers who need assistance with their E-ZPass and Tolls by Mail accounts.

We have an immediate opening for an individual with a passion for customer service.

The E-ZPass Operations Program Aide will provide support to the following program areas:

1. Electronic Tolling Customer Service (E-ZPass and Tolls by Mail)
2. E-ZPass On-the-Go Retail Program
3. Violations and Collection Enforcement
The Program Aide also provides crucial support by assisting Senior Administrative Analysts with projects within the Electronic Tolling Department. These projects include independent preparation of written materials and reports, analysis of information, presentation of information, and formulation of recommendations.

Additional Comments This position belongs to the TEAMSTERS bargaining unit.

Paid vacation, personal leave, & sick leave with sick leave incentive pay, thirteen paid holidays with additional five paid floating holidays. Paid jury duty, competitive health, prescription, dental & vision insurance. Excellent retirement plan, & optional Deferred Compensation plan, Flexible Spending Account and more.

transfer via 70.1 candidate can discuss salary with our Salary Administrator upon hire.

Some positions may require additional credentials or a background check to verify your identity.

Name Traci Howedel



Email Address


Street 200 Southern Blvd.

City Albany

State NY

Zip Code 12209


Notes on ApplyingThe New York Thruway Authority is an Equal Opportunity Affirmative Action Employer. New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientations, military status, sex, disability, marital status, gender identity, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status.
The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Equal Employment Opportunity and Diversity Development at email or call (518)471-4321.

Printable Version