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Review Vacancy

Date Posted 05/11/22

Applications Due05/21/22

Vacancy ID104668

AgencyInsurance Fund, State

TitleCustomer Service Representative 2

Occupational CategoryNo Preference

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $49703 to $60371 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 15 Computer Drive West

City Albany


Zip Code12205

Minimum Qualifications - Four (4) years of customer service work experience; or
- An Associate’s Degree and two (2) years of customer service work experience; or
- A Bachelor’s Degree; or
- An equivalent combination of training and experience.

Duties Description Customer Service Representative 2 will perform customer service activities through regular contact with internal NYSIF departments and prospective employees.
- Provide training and resource support to staff as needed;
- Correspond and/or prepare written correspondence in response to inquiries;
- Identify problems or complaint trends and communicate appropriately for handling;
- Assist the Director and Assistant Director of Administration with high profile and agency priority recruitments, retention initiatives, various contentious occupational areas.

Additional Comments NYSIF has a telecommuting policy.

Some positions may require additional credentials or a background check to verify your identity.

Name Natalia Mahoney


Fax (518) 437-1618

Email Address


Street 15 Computer Drive, West

City Albany

State NY

Zip Code 12205


Notes on ApplyingPlease email your resume and cover letter to, including the Vacancy Post number and the position title in the subject line of your email.

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