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Review Vacancy

Date Posted 05/11/22

Applications Due05/21/22

Vacancy ID104668

AgencyInsurance Fund, State

TitleCustomer Service Representative 2

Occupational CategoryNo Preference

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $49703 to $60371 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 15 Computer Drive West

City Albany

StateNY

Zip Code12205

Minimum Qualifications - Four (4) years of customer service work experience; or
- An Associate’s Degree and two (2) years of customer service work experience; or
- A Bachelor’s Degree; or
- An equivalent combination of training and experience.

Duties Description Customer Service Representative 2 will perform customer service activities through regular contact with internal NYSIF departments and prospective employees.
- Provide training and resource support to staff as needed;
- Correspond and/or prepare written correspondence in response to inquiries;
- Identify problems or complaint trends and communicate appropriately for handling;
- Assist the Director and Assistant Director of Administration with high profile and agency priority recruitments, retention initiatives, various contentious occupational areas.

Additional Comments NYSIF has a telecommuting policy.

Some positions may require additional credentials or a background check to verify your identity.

Name Natalia Mahoney

Telephone

Fax (518) 437-1618

Email Address hr@nysif.com

Address

Street 15 Computer Drive, West

City Albany

State NY

Zip Code 12205

 

Notes on ApplyingPlease email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.

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