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Review Vacancy

Date Posted 05/17/22

Applications Due05/27/22

Vacancy ID105017

AgencyInsurance Fund, State

TitleCustomer Service Representative 1

Occupational CategoryNo Preference

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $37507 to $46103 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Broome

Street Address 2001 Perimeter Road East

City Endicott

StateNY

Zip Code13760

Minimum Qualifications - Four (4) years of work experience, including one year of customer service experience; or
- An Associate’s Degree and two (2) years of work experience, including one year of customer service experience; or
- A Bachelor’s Degree; or
- An equivalent combination of training and experience.

Duties Description Under the supervision of a higher level customer service position or an Insurance Fund Business Manager, the Customer Service Representative 1 will serve as the front-line liaison with claimants, policyholders, medical care providers, attorneys, brokers and the public. Duties include, but are not limited to:
- Responds to customer inquiries and/or complaints
- Analyzes information and identifies issues to be resolved
- Handles all general customer inquiries by either resolving the issue or referring to appropriate staff for resolution
- Gathers detailed information from callers to determine the best approach to resolve problems
- Refers complex and/or sensitive situations beyond scope of authority to supervisor or department staff
- Handles difficult customers and/or situations that require deciphering incoherent or disorganized information to accurately assess and meet customer needs.

Some positions may require additional credentials or a background check to verify your identity.

Name Meg Corcoran

Telephone

Fax (518) 437-1618

Email Address hr@nysif.com

Address

Street 15 Computer Drive West

City Albany

State NY

Zip Code 12205

 

Notes on ApplyingPlease email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.

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