StateJobsNY

NY HELPNo

AgencyState Comptroller, Office of the

TitleOffice Assistant 1 Stores/Mail - Item # 00335

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade06

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $31870 to $39423 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications You must be reachable on the Office Assistant 1 S/M eligible list OR be eligible for transfer under Section 70.1 of the Civil Service Law.
To transfer under 70.1, you must have one year of permanent competitive service in a qualifying title allocated to a salary grade 6 or higher.

Duties Description • Receive and log requests at Service Desk
Ensure Service Desk coverage, provide guidance on work orders and any necessary follow-up or escalation of pending work orders. Ensures all incoming requests for building services or other assistance are quickly and correctly recorded and work orders are generated.

• Communication with Customers
Greets customers on phone or at walk-up window to receive requests and field questions regarding all services provided by Office Services, including inventory, mail intake and process, room set-up, and requests for delivery service. Handles non-standard requests when escalated or requested by the customer.

• Work Order Tracking
Ensures all outstanding work orders are created and handled timely by assigned area. Follow-up with appropriate areas on any work orders pending beyond the normal expected timeframe to resolve issues and ensure completion.

Additional Comments Desired Competencies
• Dependable worker with good time and attendance.
• Must be able to report to work and be ready to perform the normal duties in support of your co-workers.
• Excellent customer service with the ability to speak politely and properly to customers.

Some positions may require additional credentials or a background check to verify your identity.

Name Erin M. Zielinski

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street 110 State Street

City Albany

State NY

Zip Code 12236

Notes on ApplyingSubmit a clear, concise resume and cover letter stating how you meet the minimum qualifications to recruit@osc.ny.gov no later than May 29, 2022. Be sure to reference Item #00335 - GOER - EMZ in the subject line and on the cover letter for prompt review.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.