Review Vacancy
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)
Salary RangeFrom $40500 to $49500 Annually
Minimum Qualifications Required Qualifications:
Associate's degree (may be substituted with additional related support experience) and two (2) years of full-time related support experience.
Strong interpersonal skills and customer service orientation with excellent oral and written communication skills.
Ability to coordinate, manage, and consult with persons from all levels to facilitate the use of computer technology in the classroom, office, computer labs, and other special purpose computing areas.
Demonstrated technical troubleshooting skills and knowledge of computer technology.
Ability to work both independently and collaboratively in a team environment.
Experience with IT ticketing systems.
Ability to work occasional evening hours and weekends as required by the College.
Preferred Qualifications:
Bachelor's degree in computer science, or a related area, and two (2) years of full-time related experience.
Experience with E-card systems.
Experience working in higher education.
Experience supervising a student support staff.
Duties Description The Desktop Engineer will report to the Information Technology Services (ITS) department under the supervision of the Enterprise Infrastructure Services Manager. The incumbent will function in a dual role: 1) supporting the Auxiliary Service Corporation's Campus Card technical requirements, and 2) providing ITS department support including supporting various technologies in the Desktop Engineering area and production environments. This full-time position will require occasional evening hours and weekends.
Responsibilities:
Support and trouble shoot Campus Card hardware/software, Point of Sale, PAX Terminals, Light Networking, Laundry Readers/Controllers for ASC and integrated partners. On-call support for card system interruptions.
Assist faculty, staff, and students with the installation and maintenance of desktop/laptop and related hardware/software.
Install and operate computer lab equipment for faculty, staff, and students.
Maintain, analyze, troubleshoot, and install information technology systems, hardware and computer peripherals, including but not limited to networking equipment, point of sale devices, printers, mobile devices (laptops, iPhone, iPad, Android, etc.).
Maintain computer desktop and laptop systems inventories and repair records.
Respond to student/employee calls/emails for technical assistance.
Process and track service desk repair and maintenance requests. Document failures of workstation, and peripheral equipment and resolutions.
Assist in scheduling and overseeing service desk student employees.
Troubleshoot alongside vendor technical support on enterprise solutions.
Maintain contact with vendors through the ticketing system and phone support.
Maintain backups and system/network access of certain campus systems.
Salary range: $40,500.00 - $49,500.00
Comprehensive benefits package: https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUUPbenefitsummary-April-2022.pdf
SUNY Old Westbury serves large populations of underrepresented, first-generation, and non-traditional students. Candidates with experience working with a similar student body, and a demonstrated commitment to supporting these populations, are strongly encouraged to apply.
Since its foundation in 1965, SUNY Old Westbury has been committed to social justice, diversity, and the empowerment of traditionally underserved populations. The College serves a large proportion of non-traditional students and has earned the prestigious Higher Education Excellence in Diversity Award from Insight into Diversity magazine for four consecutive years.
Located on a 604-acre campus on Long Island, Nassau County, about 40 miles from New York City, SUNY Old Westbury comprises four Schools (Education, Business, Arts and Sciences and Professional Studies) with total enrollment of 4400 students, of which approximately 2800 are in B.A., B.S., B.F.A. and M.S. programs offered by the School of Arts and Sciences. For more details about the College at Old Westbury, please refer to our website at www.oldwestbury.edu.
Additional Comments The successful candidate must be authorized to work in the United States.
The State University of New York at Old Westbury is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you require an accommodation for a disability in order to participate in the selection process, please contact the Office of Human Resources/Affirmative Action located in the Campus Center, Room I-211 or by calling (516) 876-3179.
The Annual Security and Fire Report is filed as required by federal law. The purpose of this report is to provide faculty, staff and students with campus safety information, including crime statistics and safety policies and procedures. The report contains information regarding security and personal safety, including topics such as crime prevention, fire safety, crime reporting policies, disciplinary procedures and other matters of importance related to security and safety on campus. The report also contains information about crime statistics for the previous three calendar years. You can obtain a copy of this report by contacting the University Police Department (516) 876-3333 or by downloading a copy.
Some positions may require additional credentials or a background check to verify your identity.