Review Vacancy
AgencyMental Health, Office of
TitleBusiness Systems Analyst 2, Central Office;
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $79325 to $100342 Annually
Minimum Qualifications Candidates must have one year of permanent status as a Business Systems Analyst 2, and be eligible for lateral transfer OR be eligible to transfer via Section 52.6 of the Civil Service Law.
All OMH Central Office employees who are vaccinated for COVID-19 must show proof of vaccination. Fully vaccinated means that two (2) or more weeks have elapsed since receiving either the second dose in a two-dose COVID-19 vaccination series (e.g., Pfizer-BioNTech or Moderna) or the first and only dose of a single-dose vaccine (e.g., Johnson & Johnson [J&J]/Janssen). Those not vaccinated must indicate this. Vaccination is required for many OMH positions but not all. Those not vaccinated for COVID-19 are ineligible for appointment to positions that require vaccination.
Duties Description The Business Systems Analyst 2 will, applying a wide range of specialized knowledge, skills, abilities, tools and techniques, work with OMH Clinical and other business stakeholders to analyze, define, develop, and communicate and validate requirements for new or existing business processes and/or information technology systems. The position is expected to provide application support for OMH business units and clinical programs.
Specific duties include, but are not limited to, the following:
• Supervision of Business System Analyst 1s. Duties include the prioritization of work, coaching team members on skills required for business analysis, and oversight of gathering and evaluating information.
• Perform as a liaison for OMH business units, working with ITS to define and develop technical requirements for new or existing information technology (IT) systems.
• Gather business requirements for large multi-faceted projects and systems by utilizing requirement elicitation techniques such as individual interviews, surveys, and documentation reviews to develop workflow processes.
• Using business analysis techniques to elicit requirements as the foundation for the solution to the organization's business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
• Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
• Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).
• Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
• Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing QA and UAT test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.
• Research and document the current or "as-is" state of business process or agency functions to elicit business requirements for improvement and automation of business processes or functions.
• Identify, analyze, and resolve issues for existing systems resulting from errors detected during, testing, implementation and/or daily use.
• Create software training, reference guides, FAQs and procedure manuals for end users.
• Will participate on the following projects, that include but are not limited to: Electronic Health Record Implementation, Infection Prevention and Control, Outpatient Scheduling, Internal Reporting, Cerner Upgrade, and Telehealth projects.
• Demonstrate strong, professional, respectful communication skills, both verbally and in writing.
• Demonstrate an interest in developing a deep understanding of OMH enterprise software and systems to develop a technical expertise that will help facilitate excellent end-user support.
• Maintain a collaborative environment that fosters and supports creative solutions and continuous improvement.
• Maintain a working environment that is committed to attracting, developing, and retaining a competent and highly motivated workforce.
• Must be able to work in a fast-paced environment where technical issues must be quickly resolved and communicated to end users.
Additional Comments Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.
The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employerdiversity and promotes a workplace in which individual differences are recognized, appreciated, and respected. The New York State Office of Mental Health is an equal opportunity/affirmative action employer..organizations and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where the unique attributes and skills of all employees are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.
Some positions may require additional credentials or a background check to verify your identity.
Email Address OMHHRM@OMH.NY.GOV
Address
Street Office of Mental Health Central Office
44 Holland Avenue
Notes on ApplyingTo be considered for this position, interested candidates should email a cover letter and resume in Microsoft Word or PDF format to omhhrm@omh.ny.gov. Please include the title of the position and Vacancy ID #XXXXX in the subject line of your email when applying.
You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.