Review Vacancy
TitleSenior Employment Security Clerk - Brooklyn
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $37507 to $46103 Annually
Minimum Qualifications MINIMUM QUALIFICATIONS
Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:
70.1 TRANSFER QUALIFICATIONS: An employee with one year of permanent competitive service in an appropriate title allocated to Grade 7 or higher may qualify for transfer pursuant to Section 70.1 of the Civil Service Law.
Note: For 70.1 transfers, a comprehensive list of titles approved for transfer to Senior Employment Security Clerk, Grade 9 is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
PROVISIONAL QUALIFICATIONS: 60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR
a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*
*For the purposes of this position, customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Section 55-B/C: This position may be designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/55c letter when applying.
Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders
Duties Description STANDARD DUTIES: As a Senior Employment Security Clerk assigned to the Unemployment Insurance Appeal Board, you would perform a variety of functions related to the processing of unemployment insurance hearings and appeals. Duties include answering telephone queries from parties to cases, signing in parties to hearings; scheduling hearings for judicial staff and administrative duties associated with the tracking and use of interpreters in a timely fashion.
TO APPLY: To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.
Additional Comments Pending Funding Approval
Schedule: 9:00 a.m. – 4:00 p.m. OR 9:00 a.m. – 5:00 p.m.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street Department of Labor/Personnel
Harriman State Campus, Building 12, Room 561
Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #112487 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.